IT Support Specialist

4 weeks ago

Singapore LIVE NATION (SINGAPORE) HOLDINGS PTE. LTD. Full time
Roles & Responsibilities

Live Nation Entertainment (LNE) is the world’s leading provider of live entertainment, promoting more than 40,000 shows annually for over 5,000 artists across 46 countries. Across Asia, we deliver the best all-round entertainment offering, with international headline concert tours, intimate boutique music events, family entertainment, festivals and much more.


The LN APAC IT Support team is responsible for ensuring that the computer users across the Live Nation Entertainment APAC region can work effectively and continuously by providing desktop and workplace IT support services aligned with business need and expectation.


Working closely with the wider IT groups, the IT Support Specialist/ End User Support Engineer will be expected to respond to requests for assistance from internal users, via multiple channels, ensuring that requests are managed in a professional and timely manner.


This new 12-month first term role will be an IT support ‘all-rounder’ primarily providing hardware and software support and being the first point of contact for general IT assistance and advice to all Live Nation companies, offices, venues and events located in Asia. The role is based in our Singapore office but will require travel to other locations and LN businesses across Asia, contributing to the successful delivery of the wider LNE IT framework.


KEY RESPONSIBILITIES & REQUIREMENTS

Our new End User Service Engineer will join our existing APAC IT team to provide onsite and remote support and solutions to the Asia staff base, including:

  • Proactive support and regular patching and maintenance of laptop fleet, from upgrades to installations and repair.
  • Manage support requests from end users for Windows and Mac based computers in a timely and measurable manner.
  • Manage IT Onboarding & Offboarding activities for all Asia based LNE staff, including Active Directory & O365 Email account setup and laptop builds.
  • Advise end users on policy and best practice particularly in the retention of data, email and Internet usage and application of desktop software.
  • Perform operational and maintenance activities on data networks, printers, conference rooms and other hardware and systems in accordance with procedures provided by the relevant team Manager.
  • Complete all relevant administration tasks such as updating and closing ZenDesk tickets, call logging, escalation procedures and documentation.
  • Support of Device, Software and Security Management tools such as Tanium, Intune, JAMF and BitLocker.
  • Be the local technical resource, conducting training for end users and promoting self-service tools.
  • Complete various project led technical duties as required.


TECHNICAL SKILLS

  • 5+ years of previous experience in a similar service desk, end user / desktop support role with excellent trouble shooting skills.
  • Demonstrated technical competency with hardware and software builds & maintenance of desktops & laptops including Windows OS & Mac installs.
  • Wide range of demonstrable technical knowledge including operating systems, desktop applications (Windows 10&11, MS Office/Office 365 & Exchange and Mac OS X, 13,14,15).
  • Experience performing Microsoft Active Directory, Windows Server, AD Domains and Exchange Administrator tasks.
  • A good understanding of VPN, RDP, OWA and other 'remote working' tools.
  • General understanding of IP networking and data infrastructure, including wireless network solutions.
  • Previous experience managing support requests in an IT Service Desk Ticketing platform such as ZenDesk.
  • Experience supporting cloud-based solutions including Office 365, Box, Slack, Teams, Zoom etc.
  • Microsoft engineer qualification and Apple certification would be beneficial.
  • Able to travel to support the Asia region when required.


PERSONAL ATTRIBUTES

· A positive attitude, with drive for achievement and continuous improvement.

· Self-motivated, enthusiastic and confident, demonstrating ownership of tasks.

· A ‘team player’ who supports other team members and the wider business in achieving set goals.

· Customer focused with a professional, courteous and friendly manner.

· Flexibility to deal with shifting priorities, tight timelines and high pressure demands.

· Accurate, organised & thorough with a methodical approach to problem solving.

· Can manage escalated issues with a strategic and solution-oriented approach.

· Ability to learn, understand and apply new technologies in a timely manner.

· Excellent communicator with proven ability to create/present reports and documentation to the team and senior management.



Tell employers what skills you have

Customer Service Skills
Mac
Troubleshooting
Laptops
Active Directory
Information Technology
Security Management
Networking
Windows
Technical Support

  • Executive Support Specialist

    1 day ago

    Singapore This is an IT support group Full time

    Job OverviewWe are seeking an experienced Executive Support Specialist to join our team. As an Executive Support Specialist, you will be responsible for providing high-level administrative support to the finance team, including financial transactions and general office administration.

  • IT Support Specialist

    1 day ago

    Singapore This is an IT support group Full time

    Job DescriptionThis is an IT support group that provides technical assistance to end users. The Fleet IT Specialist role involves supporting vessel IT as well as in-house helpdesk and technical support.The successful candidate will be responsible for:Providing in-house helpdesk and technical support to end users and vessel ITSupporting and resolving in-house...

  • Administrative Support Specialist

    2 days ago

    Singapore This is an IT support group Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our IT support group. As an Administrative Support Specialist, you will be responsible for assisting in the preparation of incoming and outgoing correspondence, including letters, emails, and mailers.You will also be responsible for arranging and...

  • IT Support Specialist

    5 days ago

    Singapore This Is An IT Support Group Full time

    We are looking for a highly skilled IT Support Specialist to join our team at Fiserv, a global leader in payments and financial technology.The ideal candidate will have 2-3 years of experience in Technical Support and Customer Service in the POS industry, with advanced proficiency in Microsoft Office suite, particularly MS Excel.Key responsibilities include...

  • Support Services Specialist

    1 day ago

    Singapore This is an IT support group Full time

    Support Services SpecialistWe are seeking a highly skilled Support Services Specialist to join our IT support group. As a key member of the team, you will be responsible for providing exceptional customer service and resolving customer-related issues efficiently.Main Responsibilities:Provide customer service via emails and phone calls, ensuring alignment...

  • IT Support Specialist

    2 days ago

    Singapore This Is An IT Support Group Full time

    Company Overview:This Is An IT Support Group is a leading provider of IT support services. Our team is dedicated to delivering exceptional customer service and support to our clients.Job Summary:We are seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support to our customers...

  • Healthcare Support Specialist

    5 days ago

    Singapore This is an IT support group Full time

    Company Overview:This is an IT support group. However, we have a vacancy for a Healthcare Support Specialist who will work in a healthcare setting.We are committed to providing high-quality care and services to our clients. Our team is dedicated to making a positive impact on the lives of those we serve.

  • Support Specialist

    1 day ago

    Singapore This is an IT support group Full time

    Company OverviewThis is an IT support group that prides itself on delivering high-quality services to its clients. As a Support Specialist, you will play a vital role in ensuring that our customers receive prompt and effective support. In this role, you will be responsible for attending to merchant enquiries, providing technical support, and maintaining...

  • IT Support Specialist

    5 days ago

    Singapore This is an IT support group Full time

    We're always moving, always alongside. Our team of IT support specialists at PSA Singapore operates the world's largest container transhipment hub.As a key member of our IT team, you will be responsible for supporting systems engineers in the installation of network cables, devices and other network equipment.Possessing NITEC in Electronics (Computer &...

  • Operational Support Specialist

    1 day ago

    Singapore This is an IT support group Full time

    The Customer Experience Specialist will report to the Senior Customer Operations and Support Manager (APAC) and play a vital role within the Bioproduction Group. This customer-oriented position involves driving order completion and facilitating seamless execution of catalog and custom orders.You will support Sales, Operations, and Product Management,...

  • Administrative Support Specialist

    1 day ago

    Singapore This is an IT support group Full time

    This is an IT support group seeking a skilled Administrative Support Specialist to manage Pre and Post training administration.Key Responsibilities:Manage training details in the IHLs training management system (STEP) and the Training Partners Gateway (TPG)Collaborate with programme and sales teams on CET course administrationReview and implement...

  • Administrative Support Specialist

    1 day ago

    Singapore This is an IT support group Full time

    As an Administrative Support Specialist, you will play a vital role in ensuring the smooth operation of our corporate services functions. Your responsibilities will include handling telephone calls, attending to visitors and sorting and distributing incoming mail.ResponsibilitiesSupport the administration of the day-to-day operations of the corporate...

  • Administrative Sales Support Specialist

    2 days ago

    Singapore This is an IT support group Full time

    Job OverviewWe are seeking a highly motivated and organized individual to join our team as an Administrative Sales Support Specialist.

  • Accounts and Administrative Support Specialist

    5 days ago

    Singapore This is an IT support group Full time

    Job OverviewWe are an IT support group located in the Yio Chu Kang area, offering a permanent position with no work permit quota. Our team is looking for an experienced individual to fill the role of Accounts and Administrative Support Specialist.

  • Rehabilitation Support Specialist

    3 days ago

    Singapore This is an IT support group Full time

    About the RoleWe are seeking a dedicated and caring Rehabilitation Support Specialist to join our team. As a valued member of our healthcare services, you will provide essential support to clients in need, helping them to achieve their goals and improve their quality of life.Deliver high-quality care and support to clients, promoting their physical and...

  • Program Support Specialist

    5 days ago

    Singapore This Is An IT Support Group Full time

    We are looking for a highly organized and detail-oriented individual to join our team as a Program Support Specialist. As a key member of our team, you will play a critical role in supporting project managers and contributing to the success of our clients. Your primary responsibilities will include managing budgets, vendors, and reporting, while ensuring...

  • Executive Support Specialist

    5 days ago

    Singapore This Is An IT Support Group Full time

    Company OverviewThis Is An IT Support Group is a dynamic organization dedicated to providing exceptional support services to our clients. We believe that diversity is our strength and are committed to fostering a workplace that reflects the diverse communities we serve.Job DescriptionWe are seeking an experienced Executive Support Specialist to join our...

  • Technical Support Specialist

    5 days ago

    Singapore This is an IT support group Full time

    Job Overview:This is an IT support group seeking a skilled Technical Support Specialist to provide high-quality assistance to end-users. The ideal candidate will have a strong background in helpdesk experience, with expertise in Active Directory, Microsoft OS, and Office 365.About the Role:We are looking for a Help Desk Engineer to join our team, providing...

  • IT Support Specialist

    1 day ago

    Singapore This is an IT support group Full time

    Job Title: IT Support Specialist - Finance FunctionWe are seeking an experienced IT Support Specialist - Finance Function to join our team. As a key member of our IT support group, you will be responsible for handling projects related to finance payment functions, including project management, user testing, tracking of project status, and documentation of...

  • Purchasing Support Specialist

    5 days ago

    Singapore This is an IT support group Full time

    Job SummaryWe are seeking a detail-oriented and organized Purchasing Support Specialist to provide administrative support to our Trading department. The ideal candidate will have a minimum of 1 year of relevant experience in an admin role, preferably in the retail or service industry.Key Responsibilities:Assist in merchandising and promotional activities to...