*Jurong Island* 1 Year Customer Service Coordinator #NJN
4 weeks ago
Location: Jurong Island (The company transport picks up at lakeside MRT, morning 7.45am & 7.55am, evening 5.35pm & 5.45pm)
Working Hours: 8.30am to 5.30pm (Mon-Fri)
Salary: up to 3800 with $250 site allowance, $40 mobile claims, 1.5-month completion bonus
- Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
- Coordinates with customers on the status of orders and delivery dates.
- Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.
- Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.
- Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
- Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
- Establish compliance with safety standard policies and procedures
- Other ad hoc duties assigned
Requirements:
- SAP knowledge and application
- Proficient in MS Office applications
- Understanding of Order-to-Cash process
- Minimum 3-5 years of relevant exp in manufacturing / engineering / oil & gas sector
Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Invoicing
Administration
MS Office
Gold
SAP
Compliance
Administrative Support
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Pricing
Manufacturing
Shipping
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