Field Support Engineer
3 weeks ago
Job Requirements:
- Coordinate with sales representatives and customers, addressing inquiries on product capabilities, specifications, and applications.
- Diagnose and troubleshoot customer issues via phone, email, or on-site visits.
- Perform product application testing for sales representatives and customers.
- Provide on-site support, including system setup, adjustments, and fine-tuning.
- Conduct post-sales application training for customers.
- Develop and update training manuals for customer use.
- Support sales representatives with on-site presentations when needed.
- Identify opportunities to improve department efficiency and propose solutions.
- Follow company policies and procedures.
- Perform other duties or projects as assigned.
Job Responsibilities:
- Diploma in Engineering (Computer, Electrical, or related field) with strong problem-solving skills.
- Ability to organize and prioritize tasks effectively.
- Good active listening and communication skills.
- Strong analytical skills to break down information and identify key facts.
- Ability to build and maintain positive relationships via phone and email.
- Clear and simple communication of complex ideas.
- Service-oriented mindset with a proactive approach to helping others.
- Experience in troubleshooting and solving complex problems.
- Familiarity with logic control and Microsoft Excel.
- Knowledge of communication protocols (Serial, Modbus TCP, Ethernet, EIP, etc.).
- Experience with HMI programming is preferred.
Wecruit Pte Ltd | 20C0270
Tew Jie Wei | R22106822
Tell employers what skills you have
Troubleshooting
Microsoft Excel
Analytical Skills
Hardware
Industrial Engineering
Electrical
Windows
TCP
Communication Skills
Ethernet
AutoCAD
Layout
Technical Support
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