Field Support Engineer
3 weeks ago
- Company: Industrial Vacuum Supplier
- Location: Tampines (Nearest MRT)
- Variable Bonus: 4 to 5 months on average (Based on performance)
Job Description:
Our Client, a leading Japanese company in vacuum industry, has been looking for a Field Service Engineer who can join the company ASAP.
1. Field Service Support:
- Provide on-site technical support for semiconductor manufacturing equipment, including installation, maintenance, and troubleshooting.
- Address and resolve customer issues promptly to minimize downtime.
- Conduct routine inspections and preventive maintenance to ensure optimal performance of equipment.
2. Technical Expertise:
- Utilize expertise in vacuum pump servicing and PLC systems to diagnose and repair equipment issues.
- Apply knowledge of sputtering and etching tools, PVD, and other coating machines to support advanced manufacturing processes.
- Continuously update technical skills and knowledge to keep pace with industry advancements.
3. Customer Relations:
- Communicate effectively with Japanese-speaking clients and partners to understand their needs and provide tailored solutions.
- Build and maintain strong relationships with customers, ensuring high levels of satisfaction.
- Provide detailed reports and documentation of service activities and outcomes.
4. Project Assistance:
- Assist in planning and executing field service projects, ensuring timely completion and adherence to quality standards.
- Coordinate with cross-functional teams to address complex technical challenges and deliver comprehensive solutions.
- Monitor project progress and provide regular updates to stakeholders
Job Requirements:
- Bachelor's degree in Engineering or a related field.
- More than 5 years of experience in field service, preferably in semiconductor, aerospace, vacuum technology, or related industries.
- Preferably proficiency in vacuum pump servicing, PLC systems, and hands-on experience with
- sputtering or etching tools.
- At least 3 years of experience with PVD or other coating machines.
- Fluency in Japanese (both written and spoken) to liaise with Japan HQ stakeholders.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and interpersonal skills.
- Willingness to travel around Singapore as needed to support field service operations.
Interested applicants please apply directly for further shortlisting review.
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
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Tell employers what skills you haveField Service
Preventive Maintenance
Troubleshooting
Interpersonal Skills
Manufacturing Processes
Aerospace
PLC
Manufacturing
Vacuum Technology
Customer Relations
Japanese
PVD
Technical Support
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