Field Support Engineer
2 weeks ago
Responsibilities:
- Check and approve operational quality of system equipment.
- Instruct customers in the operation and maintenance of the system.
- Liaise with customer on administrative and technical matters for assigned projects.
- Interpret customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
- This job include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
Requirements:
- Minimum Diploma in Information Technology or its equivalent with 2 years experience
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Good team player and independent worker with good written and interpersonal skills with the ability to build strong relationships with customer
- Microsoft Windows Server 2008 (certified)
- Knowledge in VMware, LAN/WAN Networking and SQL Server Database will be added advantage
- Willing to work on standby mode by rotations.
Windows Server 2008
Troubleshooting
Hardware
Customer Support
Interpersonal Skills
Healthcare
VMware
Information Technology
SQL
SQL Server
Big 4
Decision Making
Action Planning
Financial Reporting
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