Service Delivery Manager
3 weeks ago
Service Delivery Manager (CyberSecurity)/ Customer Manager
Responsibilities:
- Strong in handling Service Delivery Management/ Customer Management
- Experience in providing Services and Solutions on CyberSecurity Management.
- Technically inclined in handling Service Delivery and supporting Customer Management.
- Manage the performance of services and ensure that Service Levels are met.
- Engaging the customer and/or vendors to ensure the smooth delivery of services when required
- Communicate and liasing with clients, stakeholders and vendors.
- Provide consultation and advisory on CyberSecurity Solutions.
Requirements:
- Demonstrated strong experience in handling Service Delivery Management/ Customer Management.
- Experience in providing CyberSecurity Services and Solutions to customers.
- Strong knowledge of CyberSecurity.
- Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
- Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001 and etc.
- Minimum 3 years of experience in customer success roles or experience in a cybersecurity operation center
- Good in Service Delivery and Customer Management.
- Experience in handling Service Level Agreement (SLA).
- Possess Government or System Integrator Consulting domain.
- Experience with contract and vendor management.
- Possess Diploma or Degree in relevant field.
- Only Singaporean applys.
If you feel that you have the skill-sets that we are looking for, please apply in-confidence with an updated MS Word Resume to jeline@starcareerconsulting.com
We respect your privacy and all communication will be treated with confidentiality.
*Only shortlisted candidate will be notified.
Yong Zhehan @Yong Jeline (Reg. No. R1101621)
STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)
Tell employers what skills you have
Service Level Agreement Management
Service Management
Service Level Agreement
Cyber Security
ISO
Customer Success
Information Technology
ISO 27001
Service Level
Cyber Defense
Vendor Management
Project Management
Customer Satisfaction
ITIL
Cyber Security Management
Strategic Partnerships
Delivery Management
Incident Management
CISSP
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