Service Delivery Manager

3 weeks ago


Singapore GLOBALTIX PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

Customer Support & Troubleshooting:

  • Provide technical assistance to customers by diagnosing and resolving system-related issues, bugs, and system performance problems.
  • Assist with the installation, configuration, and setup of products at customer sites or remotely.
  • Offer both onsite and remote support to troubleshoot issues, ensuring that systems are running smoothly for clients.
  • System Customization & Implementation:
  • Assist with the customization and configuration of system solutions to meet the unique needs of the customer.
  • Coordinate with project teams to implement solutions on customer sites, ensuring that deployments are completed smoothly and within the given timeframe.
  • Help manage upgrades, ensuring minimal downtime and a seamless transition for clients.

Project Coordination:

  • Work closely with project managers to plan and schedule installations, updates, and rollouts.
  • Ensure that project timelines and technical requirements are met and provide regular updates to stakeholders.
  • Oversee the execution of system-related tasks on client projects, from setup to delivery.

Training & Documentation:

  • Provide training to clients on the use of the system, ensuring that customers can effectively utilize the product post-deployment.
  • Create and maintain documentation, including troubleshooting guides, FAQs, and best practices, to assist customers and internal teams.

Customer Feedback & Product Improvement:

  • Collect feedback from customers on system performance and any challenges they face.
  • Report issues and suggest improvements to the development team based on customer insights and recurring problems.

Qualifications:

  • Bachelor’s Degree in Business, Management, Information Technology, or related field
  • Proven Experience in a service delivery management or related role
  • Strong verbal and written communication skills
  • Expertise in managing multiple projects, with strong organizational skills to meet deadlines and ensure smooth service delivery

Tell employers what skills you have

Troubleshooting
Technical Assistance
Service Management
Customer Support
Interpersonal Skills
Information Technology
Project Management
Customer Satisfaction
Project Coordination
ITIL
Product Improvement
Delivery Management
Service Delivery

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