Customer Service Representative

4 weeks ago


Singapore ALWAYSHIRED PTE. LTD. Full time
Roles & Responsibilities

Position Title: Customer Service Representative


Why Us?
✅Hybrid Work Arrangement (Work From Home after confirmation)
✅5-day Work Week
✅Convenient Location near MRT
✅Opportunities for Career Growth
✅Comprehensive Training Provided
✅Exposure to International Clients


The Role:

  • Prepare and process quotations, purchase orders (POs), sales orders (SOs), and invoices with accuracy and efficiency.
  • Coordinate and manage shipping transactions, including arranging shipments and preparing necessary documentation.
  • Ensure compliance with shipping terms, international trade regulations, and company policies.
  • Liaise with internal teams and external partners to facilitate smooth order processing and shipment handling.
  • Provide exceptional customer service by addressing inquiries and resolving order-related issues promptly.
  • Maintain and update customer records and documentation to ensure accurate tracking and reporting.
  • Assist in managing inventory levels and coordinating with suppliers for timely replenishment.
  • Support the sales team in administrative tasks and follow-ups to enhance operational efficiency.
  • Monitor shipment progress and proactively address any delays or discrepancies.
  • Attend weekly virtual meetings with international counterparts to align on operational matters.


What Are We Looking For?

  • Prior experience in customer service, sales coordination, or logistics-related roles is preferred.
  • Strong knowledge of quotations, sales orders, purchase orders, and invoice processing.
  • Familiarity with shipping transactions, including documentation and international trade terms.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office and relevant ERP/CRM systems is an advantage.
  • Ability to work independently and adapt to a hybrid work setup.
  • Willingness to attend weekly virtual meetings with U.S. counterparts at scheduled times.
  • Strong problem-solving skills with a proactive approach to handling customer inquiries and shipment issues.
  • Min Nitec/ Diploma in Business, Supply Chain, or a related field is an advantage.

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.


Woon Pei Chyi (Jess)

Registration Number: R23119229

AlwaysHired Pte Ltd

EA Licence No: 24C2293


Tell employers what skills you have

Microsoft Office
Ability To Work Independently
Interpersonal Skills
Inventory
Arranging
Supply Chain
Exceptional Customer Service
MS Word
Compliance
Customer Satisfaction
Customer Service
Shipping
International Trade

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