Customer Service Representative

2 days ago


Singapore 57 EMPLOYMENT AGENCY PTE. LTD. Full time
Roles & Responsibilities

Our client is a multinational corporation specializing in port services within the Asia-Pacific region. We are seeking a dedicated and proactive Customer Service Representative to enhance customer experiences and provide technical support within the mechanical domain. The successful candidate will be responsible for troubleshooting, client engagement, and service quality management, ensuring overall customer satisfaction.

Key Responsibilities:


• Utilize fundamental mechanical knowledge to troubleshoot and resolve on-site problems efficiently.

This could involve planning, scheduling, resource allocation, risk management and execution of

services.


• Communicate effectively and professionally with clients to address and resolve after-sales issues

promptly.


• Collaborate with the internal teams to discuss and implement solutions for customer concerns.


• Conduct regular periodic visits to clients for assessing service quality and address any emerging

needs.


• Foster and maintain strong relationships with clients, partners and stakeholders, ensuring their

ongoing satisfaction with our services.


• Acquire good understanding of engineering principles and best practices within the specific field.


• Demonstrate adaptability by managing additional tasks as required to support overall company

objectives and business domain.

Job Requirements:

The ideal candidate should meet the following criteria:


• Prior experience in a mechanical role or similar industry is essential.


• Proven experiences in customer service and relationship management.


• Degree in Mechanical engineering or related field with at least 3 years of experience.


• Proficiency in communication, both verbal and written, to effectively engage with clients and internal

stakeholders.


• Proficiency in Mandarin to liaise effectively with stakeholders in the region.


• Flexibility to adapt to evolving job responsibilities and a dynamic work environment.


• Enthusiasm for learning and the ability to thrive in a challenging work environment.

Working Hours: 9:00 AM - 5:00 PM (Monday to Friday)

Tell employers what skills you have

Troubleshooting
Microsoft Office
Microsoft Excel
Aftersales
Assessing
Quality Management
Relationship Management
Risk Management
SAP
Adaptability
Customer Satisfaction
Customer Service
Scheduling
Mechanical Engineering
Technical Support

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