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Customer Service Executive

4 weeks ago

Singapore JOB EXPRESS SERVICES PTE. LTD. Full time
Roles & Responsibilities

Job Title: Customer Service Executive (ID9134) (Courier Activities Company)
Location: Changi
Working Hours: Mon-Fri 830am-530pm & alternate Saturday
Salary: $3000
Benefit:
*AWS & variable bonus provided with AL 7 days starting

Job Description:
-Responsible for assigned inbound shipments in Singapore.
-Manage & update all import discrepancies.
-Promptly handle customer inquiries, complaints, and feedback.
-Coordinate with the origin country in case of any discrepancy...
-All emails are to be replied to in a timely manner, but not later than the end of the business day.
-Resolves product or service problems by clarifying the customer’s complaint, determining the root cause of the problem, and selecting and explaining the best solution to solve the problem.
-Ensure all import shipments are handed over to a third party for SG delivery as per the required service.

Requirement:
•Min 1 year of customer service experience


Tell employers what skills you have

Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Inventory
Administration
SAP
Adaptability
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Shipping
Customer Service Experience