IT Operation Support Engineer
2 weeks ago
We are looking for an L1/L2 App Support Engineer to join our dynamic team, ensuring the smooth operation and maintenance of significant government applications.
- Competitive remuneration package (up to $5,000 + Bonus).
- Hybrid working arrangement.
- Be part of a collaborative and supportive team that encourages growth.
Responsibilities:
- Provide L1 and L2 support for application systems, ensuring smooth operations.
- Troubleshoot, resolve, and escalate issues related to SQL queries, batch jobs, and file interfaces.
- Respond promptly to production emergencies and perform root cause analysis.
- Conduct incident and change request management, ensuring timely updates and resolutions.
- Work closely with vendors, database administrators, and system engineers for troubleshooting.
- Perform UAT testing for production bug fixes and new change requests.
- Assist in documentation of enhancements and service requests.
- Provide end-user support, ensuring effective communication and coordination.
Job Requirements:
- Bachelor's Degree in Information Technology, Computer Science, or an equivalent qualification.
- At least 5 years of professional IT experience focusing on operational support and system maintenance.
- At least 5 years of experience with SQL queries, batch jobs, and file interfaces.
- Strong troubleshooting and problem-solving skills to resolve technical issues.
- Familiarity with configuration management tools and troubleshooting methodologies.
- ITIL Foundation certification is preferred.
- Good understanding of incident and change request management.
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- Delete personal data not required at this application stage.
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- All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781
Tell employers what skills you have
Excellent Communication Skills
IT Service Management
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Microsoft Excel
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HTML
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Application Support
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