Senior Operations Manager, Lounges
3 weeks ago
The position is responsible for driving the guest experience of all Front of House touch points including Passenger Relations, Food and Beverage Service and Housekeeping. In addition this position will provide support to the General Manager ensuring overall operations are maintained at the highest standards.
Directly responsible for financial performance, guest satisfaction, team performance, safety, compliance and team engagement, this role will be based in one of the World's Leading Airline lounges.
Knowledge and experience
- Minimum 5 years of similar experience, ideally in the hotel industry.
- Demonstrated leadership experience.
- Tertiary qualifications in Business or Hospitality preferred.
- Proven capability in creating a positive and productive work environment
- Excellent understanding of hotel systems and revenue management principles
- Experience writing and interpreting budgets, controlling payroll expenditure and managing the overall revenue and expenses of a department.
Competencies
- A strong understanding of food safety requirements.
- Flexibility about the area of work, duties and responsibilities that you will be required to perform
- Self-motivated with genuine passion for hospitality and guest experience
- Confident in creating rosters and adhering to wage control
- Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations
- Well presented with an eye for detail and strong organisational skills
- Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling
- Excellent time management and communication skills including rapport building between internal and external stakeholders
- Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
- Understand and navigate complex stakeholder environments.
- Build, motivate and lead an effective team that delivers results and is highly engaged.
- Problem-solving skills that will turn issues into opportunities
- Excellent project management abilities – both independently on projects as well as collaborating across functions and departments.
- Excellent communication – both written and verbal.
Tell employers what skills you have
Negotiation
Budgets
Leadership
Budget Management
Inventory
Cost Management
Administration
Strategy
Compliance
Customer Service
Hotel Management
Hospitality
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