Operations Manager
3 weeks ago
Responsibilities
- Implement clinic service SOP and improve patients service quality to meet customer satisfaction
- Execute the process of providing TCM services in the company
- Liaise with clinic managers to monitor clinic overall management and track sales performance
- Ensure smooth running of clinic operations
- Handle, resolve and communicate complaints and incidents
- Execute all company’s therapists related matters including but not limited to: Roster/schedule/conduct/performance
- Plan and execute referral scheme between different healthcare partners.
- Any ad hoc duties assigned according to business needs.
Requirements
- Experience in TCM / Spa / Western Clinic / Aesthetic / related field
- Min Diploma / Degree in any field
- Good organizational and time-management skills
- Ability to multi-task and perform well in stressful situations
- Communication skills with customer service orientation
- Meticulous with a keen eye for details
- Works well independently and has strong operational skills
- Develops strong relationships with co-workers and has strong leadership skills
We regret to inform only shortlisted candidates will be notified.
Tell employers what skills you have
Ability to Multitask
Service Orientation
IT Service Management
Clinical Research
CRO
Healthcare
Spa
Service Leadership
Clinical Development
Clinical Operations
Clinical Trials
Communication Skills
Customer Satisfaction
Customer Service
Life Sciences
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