Concierge (Residential / Central)

2 days ago


Singapore PRIMESTAFF MANAGEMENT SERVICES PTE LTD Full time
Roles & Responsibilities

Responsibilities:

  • Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation.
  • Respond to residents’ and guests’ requests for information, special arrangements, or services (e.g. transportation, reservation, housekeeping, dry cleaning) by planning or identifying appropriate providers. Follow through to promote satisfaction.
  • Gather, summarize, and provide information to residents and guests about the property and the surrounding area’s amenities, including special events and activities.
  • Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; take appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)
  • Follow all company and estate policies and procedures, ensure uniform and personal appearance are clean and always reflects a professional image.
  • Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets.
  • Communicate positively in a clear, concise and professional language. Answer phone calls with appropriate greetings and etiquette.
  • Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction.
  • Educate service providers and coach their staff to acknowledge and greet residents by name; help, take note of service request and communicate to the Concierge team for follow up and documentation.
  • Promptly follows through with common Concierge requests in a residential environment, not restricting to the following examples.
  • Attending to residents’ domestic requests.
  • Laundry Service.
  • Collection of parcels.

Requirements:

  • Min education ‘N’ Level or higher.
  • Min 1 year experience in hotel or customer service.
  • Good command in English.
  • Experience in using MS office suite.
  • Willing to work shift work.

Additional:

  • Formal Attire required.
  • AM shift: 8am to 4pm
  • PM Shift 3pm to 11pm
  • PM Shift will have shift allowance.


Primestaff Management Services Pte Ltd

Personnel Name: Jackie Ng

Personnel No: R22109024 EA License No: 95C5411

EA License No: 95C5411


Tell employers what skills you have

Ability to Multitask
Microsoft Office
Concierge Services
Interpersonal Skills
Critical Thinking
Property
Attention to Details
Communications
Customer Service
Service Excellence
Hospitality

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