Lobby Attendant

4 weeks ago


Singapore Jones Lang Lasalle Property Consultants Pte Ltd Full time
In General
  • Welcome and acknowledge residents and their guests toService Excellence Standards (SES); get to know residents and theirguests by name, anticipate and address service needs, assistindividuals with physical challenge and thank others with genuineappreciation.
  • Actionable Example:

There will be residents and theirguests moving around the estate. Lobby Attendants ought to make thefirst move, engage them and greet them warmly..
  • Immediately report any defects,identify potential hazards and unsafe work practices to the estatemanager; takes appropriate measures to ensure safety and well-beingof residents, guests and coworkers. Immediately report anyincidents, accidents and injuries to the estate manager; documentdetails and facts in (OMS II)
  • Follow allcompany and estate policies and procedures, ensure uniform andpersonal appearance are clean and reflects a professional image atall time.
  • Maintain high integrity andconfidentiality of proprietary information, residents' informationand protect estate and company assets.
  • Communicate positively in a clear, concise andprofessional language with appropriate greetings andetiquette.
  • Work closely with securitypersonnel; concierge officers and Doorman to make announcementthrough inconspicuous radio communication when residents or theirguests return or leave the estate. Upon hearing the announcement,Lobby Attendant may go to the private lobby to welcome theresidents and their guest and assist them with the luggage orgrocery if necessary.
  • Develop and maintainpositive working relationships with others, support team to reachcompany goals and resident satisfaction.
  • Educate service providers and coach their staffs toacknowledge and greet residents by name; offer assistance, takenote of service request and communicate to the Concierge team forfollow up and documentation.
  • Promptly followsthrough with common Concierge requests in a residentialenvironment.

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