Training Manager
2 weeks ago
Job Overview
We are seeking an experienced Trainer with at least 3 years of experience in the luxury apparel retail sector to join our team. The ideal candidate will be passionate about educating and motivating staff, with a focus on enhancing product knowledge, sales techniques, and customer service skills. This role is crucial in maintaining our brand's reputation and ensuring that our team consistently meets and exceeds customer expectations.
Key Responsibilities
Training Development: Design and implement training programs tailored to the luxury apparel market, covering product knowledge, selling techniques, and customer engagement strategies.
Conduct Training Sessions: Facilitate engaging training sessions and workshops for new hires and provide ongoing training for existing staff to ensure alignment with brand values and standards.
Performance Evaluation: Assess the effectiveness of training programs using performance metrics and feedback, adjusting methods and materials as needed.
Sales Coaching: Provide one-on-one coaching and mentorship to team members, focusing on enhancing sales performance and customer interactions.
Brand Ambassador: Act as a brand ambassador, ensuring all trainers and staff embody the brand's ethos and deliver a consistent, luxurious experience to customers.
Requirements:
Minimum 3 years of Training and Development experience.
Well understanding of luxury brands and retail industry preferred.
Excellent communication, interpersonal and persuasive skills.
Travelling within Region required.
CARINE CHANG LAI CHOO (R1110706)
TDCX Talent Solutions Pte. Ltd. | EA Licence No. 23C2024
Tell employers what skills you have
Customer Service Skills
Product Knowledge
Coaching
Management Skills
Training Development
Microsoft Office
Customer Engagement
Selling
Mentorship
Communication Skills
Administrative Management
Human Resources
Scheduling
Financial Reporting
Apparel
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