Assistant Training Manager/Senior Training Executive

3 weeks ago


Singapore AMARA SINGAPORE Full time
Roles & Responsibilities

Job Description :

  • Supporting the Training Manager in Training & Development with employee engagementPreparation, faciliating, conductng of classrooms and on-the-job training
  • Monitor training effectiveness of programmes delivered
  • Perform training administration duties and maintain training records
  • Design and develop On The Job training plan
  • Maintain and develop internal support to achieve service quality standards
  • Accompany evaluations with meaningful and constructive feedback
  • Analyze service metrics to identify service gaps and call for improvement
  • Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard
  • Provide coaching and mentoring of newly hired on board
  • Maintain library of training resources and aids
  • Liaise with various stakeholders and external parties for any training requirements
  • Actively support and recommend continuous improvement pertaining to training processes
  • Contribute to the team culture in a positive manner
  • Any other adhoc projects/tasks delegated by the training manager

Requirements :

  • 3 to 5 years of experience in a hotel or training capacity
  • ACTA qualifications or other training certifications would be advantageous
  • Excellent communication and interpersonal skills to engage employees and also external parties at various levels
  • Able to work independently and has good time management skills
  • Demonstrate initiative and assertiveness towards responsibilities
  • Positive role model who is able to engage groups of diverse size and background


Tell employers what skills you have

Wordsmithing
Tape
Account Management
Curriculum Design
Systems Thinking
Weaving
Rescue
Business Model Canvas
Design Thinking
Assertiveness
Curriculum Development
Facilitation
Community Development
Able To Work Independently
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