Training Program Manager
2 weeks ago
Who we areAbout Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamWe ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual.
What you’ll doAs a Training Program Manager within the Support Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping support specialists with the knowledge and skills necessary for exceptional service delivery.
Responsibilities- Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program:Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams
Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
Design assessment methodologies aligned with leading accreditation frameworks and practices - Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out
- Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
- Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success
- Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns
- Harmonize our training efforts across global locations in partnership with external service providers
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- 6+ years of experience in instructional design, technical training programs or operations program management
- Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
- Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
- Experience in identifying recurring issues faced by customers and specialists, and developing scalable training solutions
- The ability to distill complex information into clear, concise deliverables
- Experience leveraging learning management systems and/or other content delivery platforms
- An inquisitive approach to learning about new technologies, with a keen sense in identifying user and agent issues
- Strong written and verbal communication skills with experience giving presentations
- Ability to understand Stripe’s API in the context of what our specialists need to answer users questions
Tell employers what skills you have
Classroom
Multimedia
Strategy
Program Management
Technical Training
Learning Management Systems
Instructional Design
API
Blended Learning
Service Delivery
Human Capital
Business Requirements
-
Training Program Manager
4 days ago
Singapore StaffKing Pte Ltd Full timeJob Description:We are seeking a seasoned Senior Learning professional to join our team at StaffKing Pte Ltd. As a key member of our organization, you will be responsible for designing and delivering training programs that drive business results. The ideal candidate will have a proven track record in training needs analysis, competency development, and...
-
Training Program Manager
4 days ago
Singapore Samsung Electronics Perú Full timeAbout the RoleWe are looking for a skilled Training Program Manager to join our team. The successful candidate will be responsible for developing, administering, and coordinating various training programs.This role involves collaboration with HQ/RHQ office, local marketing and PM groups, as well as internal and external stakeholders to create and execute...
-
Training Program Manager
2 weeks ago
Singapore STRIPE PAYMENTS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWho we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have...
-
Sales Training Program Manager
5 days ago
Singapore This Is An IT Support Group Full timeAbout the RoleWe are looking for a talented Sales Training Program Manager to lead our sales training initiatives. You will work closely with our HQ/RHQ office, local marketing, and PM groups to create and execute outstanding product and soft skill trainings for our internal field force and in-store sales people.
-
Training Program Coordinator
5 days ago
Singapore Samsung Electronics Perú Full timeAbout the PositionThe Product Trainer will play a critical role in driving sales growth and improving customer engagement through effective training and development programs. The ideal candidate will have a strong background in product training, sales enablement, and e-learning content development.Responsibilities:Developing and coordinating training...
-
Training Program Developer
5 days ago
Singapore Manpower Singapore Full timeAbout This Role:We are seeking a highly skilled Instructional Content Creator to join our team at Manpower Singapore. As a key member of our instructional design team, you will be responsible for creating engaging and effective training programs that meet the needs of our clients.Main Responsibilities:• Conduct thorough needs assessments to identify gaps...
-
Training Program Coordinator
4 days ago
Singapore This is an IT support group Full timeJob DescriptionDevelops and coordinates training programs (online, offline and coaching) and content plans for various target groups (consumer, partners, FSM) with expertise in subject matter (tech and mobile)Conducts product training courses on products knowledge, features, key USPs, 'How to Show', technical specifications etcTrains Field Force team in...
-
Training Executive For Education Institute
2 weeks ago
Singapore INTELLISOFT TRAINING PTE. LTD. Full timeRoles & ResponsibilitiesWe are a training institute, providing IT & Computer Skills Training.We are looking for a couple of Training Executives to coordinate & administer the trainings, call prospective trainees for enrollment, and do the necessary coordination work for smooth operations & Setup of the training rooms.You should be able to do the following:1....
-
Training Executive For Education Institute
4 weeks ago
Singapore INTELLISOFT TRAINING PTE. LTD. Full timeRoles & ResponsibilitiesWe are a training institute, providing IT & Computer Skills Training.We are looking for a couple of Training Executives to coordinate & administer the trainings, call prospective trainees for enrollment, and do the necessary coordination work for smooth operations & Setup of the training rooms.You should be able to do the following:1....
-
Training and Sales Administrator
7 days ago
Singapore GLOBAL TRAINING SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesTraining and Sales Administrators assist trainers, students and course administrator running, recording and improving academic and professional courses. They also have to provide day-to-day administrative support for course leaders and head of department.Participating in creating and implementing training programs. Booking and...
-
Education and Training Program Administrator
5 days ago
Singapore This Is An IT Support Group Full timeWe are seeking an accomplished Education and Training Program Administrator to join our CET support team.The ideal candidate will have a proven track record of experience in education and training program administration, with a strong focus on logistics and coordination.Key responsibilities include managing training details in STEP and TPG, collaborating...
-
Program Coordinator, Education and Training
7 days ago
Singapore This is an IT support group Full time**Job Summary:** We are seeking a highly organized and detail-oriented Program Coordinator to support the Education Development Office in managing residency programs. The successful candidate will have excellent communication skills and be able to work effectively with multiple stakeholders.Key Responsibilities:Manage and coordinate residency program...
-
Program Manager
5 days ago
Singapore This Is An IT Support Group Full timeJob DescriptionThe Program Manager will oversee the day-to-day operations of residency training programs, ensuring compliance with regulatory requirements and maintaining a high standard of education.Key Responsibilities:Monitor and track resident training progress.Ensure timely submission of management reports and KPIs to Director and NHG GME.Establish...
-
Business Training Manager
5 days ago
Singapore TikTok Full timeRole OverviewThe Business Training Manager will be responsible for leading the development and implementation of business training programs across select Southeast Asia (SEA) markets.This role will oversee the design, delivery, and evaluation of onboarding programs to accelerate time-to-productivity and enable new hires to succeed in a dynamic, fast-paced...
-
Training Manager
2 weeks ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you on the Cloud Operations + Innovation (CO+I) Learning team as a Training Manager.As a CO+I Learning Training Manager you will contribute to and manage...
-
Training Manager
2 weeks ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you on the Cloud Operations + Innovation (CO+I) Learning team as a Training Manager.As a CO+I Learning Training Manager you will contribute to and manage...
-
Training Manager
2 weeks ago
Singapore TDCX TALENT SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesJob OverviewWe are seeking an experienced Trainer with at least 3 years of experience in the luxury apparel retail sector to join our team. The ideal candidate will be passionate about educating and motivating staff, with a focus on enhancing product knowledge, sales techniques, and customer service skills. This role is crucial in...
-
Program Manager
4 days ago
Singapore Crestar Education Group Pte. Ltd. Full timeJob SummaryAs a Program Manager, you will play a crucial role in promoting the Early Childhood Teacher Training Programme across Southeast Asia. Your responsibilities will include developing and implementing marketing strategies, fostering partnerships, and driving student recruitment.Main ResponsibilitiesProgram PromotionDevelop and execute comprehensive...
-
Training Manager
2 weeks ago
Singapore TDCX TALENT SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesJob OverviewWe are seeking an experienced Trainer with at least 3 years of experience in the luxury apparel retail sector to join our team. The ideal candidate will be passionate about educating and motivating staff, with a focus on enhancing product knowledge, sales techniques, and customer service skills. This role is crucial in...
-
Community Program Manager
2 weeks ago
Singapore ECON HEALTHCARE (ASIA) LIMITED Full timeRoles & ResponsibilitiesProgram Development:Design and implement personalized and group programs that meet residents' needs and collaborate with healthcare professionals to integrate therapeutic activities into care plans.Team Management and Leadership:Supervise and lead program coordinators, ensuring effective delivery, staff development, and a...