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Front Office Executive

3 months ago

Singapore GOODWOOD PARK HOTEL Full time

1. CHECK-IN

Welcome guests upon their arrival with greetings and assigned rooms

Confirm and register guests by collecting necessary information (ie: Length of stay,  Room type, Contact details, Date of Birth, Passport or Identification card details)

Explain hotel facilities and amenities to guest

Upsell additional facilities and services, when appropriate.

Arrange for the Bellhop’s services to assists with guest’s luggage.

2. CHECK-OUT

Confirms with the guests on the name, room number and mode of payment upon checking out and assists with settlement .

Checks with the guests on any consumption from the mini bar and confirms with the Housekeeping staff.

Arrange for taxis upon the request by the guests.

Attends to billing enquiries if required.

Arrange for the Bellhop’s services to assists with guest’s luggage. 

3. CASH FLOAT

Ensures that the amount of cash float is checked and tallied daily after shift handover.

4. NIGHT DUTIES

Ensure room rate reflected tallies with correspondence

Prepares and print necessary reports

Ensure settlement of all 3rd Party TA accounts on a daily basis.

Ensure settlement of Long Term Guest bills on a monthly basis.

Ensure necessary discount or adjustment for Long Term Guests are applied

Bring forward all No-Show bookings in accordance to hotel guidelines.

No Show reservations are to be highlighted to Room Reservations Team.

Ensure to send message reminder to guest with High Balance/Credit Limit.

5. CLOSING SHIFT

Reconciles Cashier totals with the Opera Cashier Shift Closing for Cash Payment, Credit Card and E-Payment.

Ensure necessary supporting documents and vouchers are submitted and tallies before submission to Finance AR Team.

6. OTHERS

Ensure weekly stock order when stock par reach minimum.

Ensure daily task completed and or otherwise handover to the next shift.

Respond to telephone and in-person inquiries, and any other duties Management.