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Front Office Executive

2 months ago

Singapore SHERATON TOWERS SINGAPORE HOTEL Full time
Job Title: Front Office Executive

Join our team at Sheraton Towers Singapore Hotel as a Front Office Executive, where you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.

Key Responsibilities:
  • Create, amend, or cancel room reservations for guests, including group arrivals.
  • Pre-assign rooms and monitor departures.
  • Coordinate with Housekeeping for room assignments and preparation.
  • Perform check-in and checkout functions in a friendly and professional manner.
  • Assign requested room types and perform room moves according to guest requests.
  • Upsell higher categories of rooms or introduce Instant Award to guests to increase hotel revenue.
  • Obtain guest particulars and update them, including guest preferences, in guest history.
  • Perform foreign currency exchange and travellers cheques exchange in accordance with hotel policies and procedures.
  • Post mini-bar charges to guest folios for last-minute consumption.
  • Post room charges for early check-in, late departures, or discrepancies in room rates.
  • Post rebates for room charges, mini-bar consumption, and other disputes claimed by guests.
  • Coordinate with Banquet, Catering, Sales, Rooms Reservation, and Credit departments for billing instructions.
  • Perform cashier closure and other cashiering duties.
  • Perform pre-night audit functions.
  • Follow-up on tasks and outstanding matters to ensure timely resolution.
  • Provide information on Marriott Bonvoy programme and enrol guests.
  • Assist guests with room key preparation and updating.
  • Extend warm welcome and provide directions and information to guests.
Requirements:
  • Front Office experience in a hotel environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office and Opera.
  • Knowledge of currency exchange and travellers cheques exchange.
  • Ability to work in a fast-paced environment and adapt to changing situations.