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Hotel Front Office Executive

2 months ago

Singapore WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. Full time
Hotel Front Office Executive

We are seeking a highly skilled and experienced Hotel Front Office Executive to join our team at Worldwide Hotels Management (H) Pte. Ltd. in Singapore. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel's front office.

Key Responsibilities:
  • Manage guest check-in and check-out processes, ensuring accurate and efficient registration and departure procedures.
  • Process cash and credit transactions, maintain accurate records, and perform shift closing duties.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Collaborate with other departments to ensure seamless guest experiences and maintain high levels of customer satisfaction.
  • Perform room checks, reservations, and public area checks to ensure the hotel's high standards are met.
Requirements:
  • Minimum Secondary Education
  • Minimum 3 years of hotel front office experience, with a strong background in customer service and cash handling.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Ability to work rotating shifts, including weekends and public holidays.
  • Fluency in English, with a strong understanding of hotel operations and procedures.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance