Front Office Executive

2 weeks ago

Singapore NSK HOTEL PTE. LTD. Full time
{"Job Title": "Front Office Executive", "Job Summary": "We are seeking a highly skilled and experienced Front Office Executive to join our team at NSK HOTEL PTE. LTD.

As a Front Office Executive, you will be responsible for providing exceptional guest service, handling guest arrivals and departures, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:

* Greet guests in a warm and welcoming manner
* Attend to guest arrivals and departures
* Assist with registration and explain hotel facilities and services
* Allocate rooms as booked and ensure they are suitable for guests
* Handle cash, credit cards, cheques, and vouchers as settlement of guest accounts
* Bid farewell to guests
* Assist guests with foreign exchange services and safety deposit requirements
* Take and convey messages for guests
* Maintain key and guest property security
* Post dockets to guest accounts
* Optimize sales and occupancy by promoting the hotel and its outlets
* Take reservations for accommodation
* Refer any complaints to the Senior Guest Service Agent or Assistant Manager
* Liaise with Housekeeping regarding guest requests for extra beds, baby cots, and other accommodation requests
* Maintain stationery levels as required
* Monitor hotel occupancy status and check availability
* Be familiar with all hotel emergency procedures
* Maintain a clean, hygienic, and tidy work area
* Be aware of current hotel events, facilities, and services available to guests and attend to guest requests for information
* Attend all staff and training meetings when directed by the Front Office Manager
* Report any potential health or safety hazards promptly to the Front Office Manager/Duty Manager
* Ensure all duties are carried out in line with the hotel policy, with high standards of personal appearance, personal hygiene, correct uniform, and name badge as outlined in the staff handbook

Requirements:

* Excellent communication skills
* Ability to work independently and as part of a team
* Strong problem-solving skills
* Ability to multitask and prioritize tasks
* Familiarity with hotel operations and industry
* Ability to work in a fast-paced environment

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity

Please note that only shortlisted candidates will be notified.

This role is for 2 properties - Novotel Singapore on Kitchener (nearest MRT: Farrer Park) & Mercure ICON Singapore City Centre (nearest MRT: Chinatown).

Tell employers what skills you have

Front Office
Excellent Communication Skills
hotel operations
hotel industry
Hotels
Welcoming guests
Hospitality Industry
Guest Relations
Opera
Guest Satisfaction
Cashiering
Guest Recovery
Team Player
Customer Service
Able To Work Independently
Hospitality"}

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