Customer Service Personnel

1 month ago

Rochor, Singapore Puristar Industries Pte. Ltd. Full time

JOB DESCRIPTIONS:

  • Processing and following up closely on customer orders/requests and handling internal forms.
  • Communicating with customers effectively via phone, email or chat in a friendly and polite manner.
  • Acknowledging and resolving customer complaints, troubleshooting problems and ensuring customer satisfaction. 
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Ensuring enquiries are answered and goods are delivered on time in meeting company’s target.

 

QUALIFICATION & SKILLS：

  • Possess at least Diploma in relevant field or related disciplines (e.g. business development, product marketing, customer communication). 
  • Able to work independently with minimal supervision to meet or exceed set performance standards. 
  • Must be a fast learner with positive attitude to adapt in a fast-paced environment. 
  • Excellent interpersonal skills with team-oriented mindset. 
  • Fluency in spoken and written English is a must. 
  • Proficiency in Mandarin is required to communicate with Mandarin-speaking clients and stakeholders.

 

EXPERIENCES:

  • Candidates without experience but can start work immediately are encouraged to apply.
  • Able to understanding customer needs, good in communication techniques and problem-solving skills. 
  • Computer literate, internet-savvy and well-verse in document processing software e.g. Microsoft Excel and Teleconference software e.g. Zoom. 
  • Ability to multitask, prioritize, and manage time effectively;


Summary of role requirements:
  • Flexible hours available
  • No experience required for this role
  • Working rights required for this role
  • Expected start date for role: 01 May 2024
  • Expected salary: $2,000 - $2,800 per month

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