XM Success Senior Consultant
1 month ago
At Qualtrics, we create software that the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventionalâbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, youâll be part of a nimble group thatâs empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You wonât have to look to find growth opportunitiesâ theyâll find you. From retail to government to healthcare, weâre on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think thatâs work worth doing.
Senior Success Consultant
Why We Have This Role
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent
How Youâll Find Success
- Learn and leverage a market-leading product and understand the complexities of our solution
- Flexible and adaptable - You enjoy working in a fast pace, high growth environment
- Highly communicative and influence effectively, creating trust at the team level
How Youâll Grow
- Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities. Youâll be enabled to demo and shape foundational components of an XM program to best assist your customers
- Develop and implement standard XM methodologies across a variety of use cases and industry verticals
- Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
Things Youâll Do
- Serve as the long-term customer relationship manager and product expert to mature, renew, and expand XM programs throughout the life of the partnership
- Work with customers to define and document stakeholderâs business requirements, understand key business challenges and develop the customerâs vision into a value-based solution.
- Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings.
- Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations.
- Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturation
- Prepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmap
- Champion customer needs internally and mobilize other Qualtrics resources to to maximize customer impact
- Plan, negotiate, and execute the renewal strategy through informal account management and formal RFP responses
- Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities
What Weâre Looking For On Your Resume
- Bachelor Degree with 5-8 years experience in a management consulting, CX, CS or technical account management role, OR a master's degree with 4+ years' experience in a management consulting, CX, CS or technical account management role
- Track record of success in building customer relationships at multiple levels of a clientsâ organization
- Proven experience leveraging industry best practices, program operationalization, and insight driven suggestions to mature Customer facing programs
- Technical understanding of data integrations
- Experience with data analytics & visualizations
- Strong communication skills including written, analytical, presentation and verbal (English- Must, Native Thai speaker - Plus) with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
- Business travel is required â Southeast Asia region.
- Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
What You Should Know About This Team
- We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction
- We love to collaborate with teams across the organization while also being able to work independently and be a self-starter
- A passion for technology and the ability to properly explain technical tasks to non-technical stakeholders
Our Teamâs Favorite Perks and Benefits
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,800 USD for an experience of your choosing (eligible after a year)
- Wellness Reimbursement Program - $1200 USD annually ($300 USD/quarter) for wellness related activities
- We take pride in our office design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
- We believe in sharing Qualtrics success which is part of the compensation for all employees
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.âââââââ
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role thatâs the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
-
Business Consultant
4 days ago
Singapore Yay Success Pte. Ltd. Full timeAttachment DescriptionYay Success is looking for a Business Consultant help organizations determine which strategies do and don't work. The Business Consultant is responsible for assessing business needs and making recommendations to improve operations. The Business Consultant will be conducting lessons and giving information, guidance and advise by the...
-
Senior Consultant
4 weeks ago
Singapore Currenex State Street Trust Company Full timeWho we are looking forMercatus, a State Street Company, is seeking a Senior Consultant to ensure successful Implementation and Configuration Services ('ICS'), meeting customer requirements while promoting customer adoption and providing a channel for the sale of other company Software and Services. This role is extremely critical as it takes the handoff of a...
-
Senior Consultant
4 weeks ago
Singapore State Street Full timeWho we are looking forMercatus, a State Street Company, is seeking a Senior Consultant to ensure successful Implementation and Configuration Services (âICSâ), meeting customer requirements while promoting customer adoption and providing a channel for the sale of other company Software and Services. This role is extremely critical as it takes...
-
Senior Customer Success Manager
4 weeks ago
Singapore Numerix Singapore Pte. Ltd. Full timeDescriptionAs a Senior Customer Success Manager, reporting to the Global Head of Customer Success, you will work directly with our customers to ensure they are getting most value out of our products and services. You will be responsible for executing the strategic customer engagements to augment business value by continuously managing and improving user...
-
Senior Customer Success Manager
4 weeks ago
Singapore NUMERIX SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesDescriptionAs a Senior Customer Success Manager, reporting to the Global Head of Customer Success, you will work directly with our customers to ensure they are getting most value out of our products and services. You will be responsible for executing the strategic customer engagements to augment business value by continuously managing...
-
Senior Technical Consultant
2 weeks ago
Singapore Telstra Singapore Pte. Ltd. Full timeAs a Senior Technical Consultant, you pride yourself on your exceptional technical capability and service excellence. In this role your mission is to ultimately increase Telstra's Purple's market share, by securing and delivering outstanding IT consulting solutions to our enterprise customers. You provide consulting services and lead medium-large scale...
-
Senior Technical Consultant
7 days ago
Singapore TELSTRA SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAs a Senior Technical Consultant, you pride yourself on your exceptional technical capability and service excellence. In this role your mission is to ultimately increase Telstra’s Purple’s market share, by securing and delivering outstanding IT consulting solutions to our enterprise customers. You provide consulting services and...
-
Senior Consultant
3 days ago
Singapore RGF HR Agent Recruitment Full timeOur Client:Our client\'s diverse expertise spans from business process re-engineering to facilitating global business expansion strategies. Their comprehensive range of services enables them to support their clients at every stage of their growth journey, whether they are seeking to streamline their operations, enter new markets, or expand their global...
-
Senior Business Development/Consultant
3 weeks ago
Singapore Global Angle Pte. Ltd. Full timeAbout the Company:Global Angle Pte. Ltd. is a rapidly growing market research start-up company that offers companies world-wide connection to build new knowledge and make informed decisions through a team of expertise. We are presently sourcing for Senior Business Consultant to join us.Job Description:The ideal candidate will lead initiatives to generate and...
-
Senior Customer Success Manager
2 weeks ago
Singapore INTEGRAL AD SCIENCE SINGAPORE, PTE. LTD. Full timeRoles & ResponsibilitiesThe Programmatic Customer Success Manager will support the Customer Success team to provide exceptional service and value realization to our programmatic buy-side clients, with a core focus on agency trading desks and advertisers in-house programmatic teams. The Programmatic Customer Success Manager will partner with Sales and...
-
Singapore National University Health System Pte. Ltd. Full timeJob Description:As an academic health system, our combined resources allow you to leverage on our clinical excellence, research and education aspects of each institution in your pursuit of professional knowledge and expertise. You may from time to time be deployed to other institutions within of NUHS.We are seeking candidates who are highly motivated and...
-
Senior / Lactation Consultant
3 weeks ago
Singapore Mount Elizabeth Hospital Full timeThe RoleImplement practices that protect, promote and support exclusive breastfeeding and assist in managing services, educational in the Parentcraft Centre.Key accountabilitiesAssist in reviewing or/and developing policies and guidelines in the management of breastfeedingof healthy full-term and pre-term infants in accordance with MOH Nursing Clinical...
-
Senior Consultant
2 weeks ago
Singapore NUHS Singapore Full timeSenior ConsultantAs an Associate Consultant/Consultant/Senior Consultant, you will be required to carry out the duties as directed by the Chairman, Medical Board and Head of Department in accordance with the policies and guidelines set by the NUHS and the Ministry of Health (MOH).As an integrated healthcare system, our combined resources allow you to...
-
Senior Salesforce Consultant
6 days ago
Singapore Viseo Asia Pte. Ltd. Full timeWe are currently looking for a Senior Salesforce Consultant to join our team. You will be working on projects comprising of multi-disciplinary team members engaged in a range of projects across different business verticals. Candidates for this role should possess strong Salesforce knowledge in the Service clouds as well as possessing experience in...
-
Senior Salesforce Consultant
6 days ago
Singapore Viseo Asia Pte. Ltd. Full timeWe are currently looking for a Senior Salesforce Consultant to join our team. You will be working on projects comprising of multi-disciplinary team members engaged in a range of projects across different business verticals. Candidates for this role should possess strong Salesforce knowledge in the Service clouds as well as possessing experience in...
-
Cyber Security Consultant
6 days ago
Singapore Achieve Success Pte. Ltd. Full timeSummaryThe Security consultant is a pivotal technical role essential for facilitating Zero Trust deployment initiatives. This role encompasses conducting thorough gap analyses, proficient project management, and delivering technical advisories. Collaboration with cross-functional regional teams across the Asia-Pacific region is integral to this role. The...
-
Senior Consultant
3 weeks ago
Singapore MatchTalent Limited Full timeOur client is a large S&P 500 consultancy firm with a global presence. Their primary focus is to provide business solutions to top-tier financial clients in Asia Pacific (APAC) and the United States (US). The team of experts has vast experience in consulting, project management, and delivering innovative solutions to our clients.As a Senior Consultant, you...
-
Senior Technical Support Consultant
3 weeks ago
Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full timeRoles & ResponsibilitiesJob DescriptionWIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is...
-
Senior Technical Support Consultant
3 weeks ago
Singapore Wiz Technologies (s) Pte. Ltd. Full timeJob DescriptionWIZTECH firmly believes in staff empowerment. In line with WIZTECH's core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Senior Technical...
-
SAP Senior Consultant
3 weeks ago
Singapore Icon Consulting-group Pte. Ltd. Full timeJob Title: Senior SAP Functional ConsultantJob Description:Position Overview:As a Senior SAP Functional Consultant, you will play a pivotal role in translating business requirements into SAP solutions, configuring system settings, and providing expert guidance on best practices. Leveraging your deep functional expertise in SAP modules, you will collaborate...