Senior Technical Support Consultant

2 weeks ago

Singapore Wiz Technologies (s) Pte. Ltd. Full time

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH's core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens, as the next line of support to our Level 2 Technical Consultants. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can't handle as well as any projects that require on-site implementation. As such, the role requires the candidate to be vastly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients' success.

When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

Responsibilities

  • Able to function on 24 by 7, standby mode for our Level 2 teams.
  • Delight our clients with a friendly, quick and helpful experience.
  • Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
  • Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to heir issue.
  • Split tickets that have several issues into their own individual ticket.
  • Managing and recording all work through our ITSM portal.
  • Ensure tickets are not stale' throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
  • Responsible for Level 3 support and escalations for Network and System issues.
  • Assist the Client with advanced remote or on-site troubleshooting.
  • Assist the Client with on-site installation/implementation & removal of equipment.
  • Configure and manage virtual computing systems.
  • Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
  • Monitor network and systems to ensure optimum performance, reliability and availability.
  • Monitor Systems resource utilisation for trending and for capacity planning purposes.
  • Work closely with internal and external teams for problem resolution.
  • Work closely with product vendor for a resolution in the event a Level 4 escalation is required.
  • Perform maintenance and upgrades of systems and networks.
  • Adhere to policies on change management to ensure success of such projects.
  • Implement security measures and ensure that policies are followed as part of governance.
  • On-Site Hardware Maintenance and Support.
  • Make sure that Client Documentation in well maintained.
  • Collaborate with the Solutions Architect when implementing new infrastructure or solutions for clients.
  • Collaborate with Projects team from time to time, to assist with project implementations on-site.
  • Create and maintain documentation for on-site processes.
  • Escalate tickets that require Team Leads or Technical Manager support.
  • Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients.
  • Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher.
  • Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
  • Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
  • Identify opportunities for improvement and make constructive suggestions for change.
  • Contribute to the process of innovative change effectively.
  • Undertake other duties as required by the Service Delivery Manager.

Requirements

  • Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higher.
  • CCNA, Microsoft, Fortinet, VMWare or other IT certification would be an advantage.
  • At least 4 to 6 years of hands-on experience in Active Directory, servers and network device configuration and troubleshooting, as well as systems and OS support.
  • Proven work experience as a Server Engineer, Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Hands-on experience with Windows/Linux OS environments.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Good knowledge of cloud concepts and networking.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Excellent attention to detail.
  • Proactiveness, adaptability and a continuous learning mindset.

  • Senior Technical Support Consultant

    2 weeks ago

    Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionWIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is...

  • Senior Technical Consultant

    7 days ago

    Singapore Telstra Singapore Pte. Ltd. Full time

    As a Senior Technical Consultant, you pride yourself on your exceptional technical capability and service excellence. In this role your mission is to ultimately increase Telstra's Purple's market share, by securing and delivering outstanding IT consulting solutions to our enterprise customers. You provide consulting services and lead medium-large scale...

  • Technical Support Consultant

    2 weeks ago

    Singapore Wiz Technologies (s) Pte. Ltd. Full time

    Job DescriptionWIZTECH firmly believes in staff empowerment. In line with WIZTECH's core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support...

  • Technical Support Consultant

    2 weeks ago

    Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionWIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is...

  • Senior Technical Consultant

    3 weeks ago

    Singapore TECHNOPALS CONSULTANTS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & RequirementsThe Technical Consultant is responsible for providing technical guidance and expert advice to our banking clients on the configuration of Temenos Products and customized developments throughout all stages of projects from initiation to post-live support. The Candidate should have strong core banking...

  • Senior Technical Consultant

    3 weeks ago

    Singapore TECHNOPALS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & RequirementsThe Technical Consultant is responsible for providing technical guidance and expert advice to our banking clients on the configuration of Temenos Products and customized developments throughout all stages of projects from initiation to post-live support. The Candidate should have strong core banking...

  • Senior Technical Consultant

    2 weeks ago

    Singapore Nearsource Pte. Ltd. Full time

    Job Description & RequirementsThe Technical Consultant is responsible for providing technical guidance and expert advice to our banking clients on the configuration of Temenos Products and customized developments throughout all stages of projects from initiation to post-live support. The Candidate should have strong core banking and/or Private Wealth...

  • SAP Senior Consultant

    2 weeks ago

    Singapore Icon Consulting-group Pte. Ltd. Full time

    Position Overview: As a Senior SAP Technical Consultant, you will be a key contributor in implementing and managing SAP solutions, focusing on technical aspects such as system configuration, custom development, integration, and SAP Basis. Your role will involve collaborating with clients to deliver robust, scalable solutions while ensuring the smooth...

  • Servicenow Senior Technical Consultant

    2 weeks ago

    Central Region, Singapore CloudGo Full time

    CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow\xe2\x80\x99s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Technical Consultant. As a Senior Technical Consultant, you will be leading teams and supporting projects deploying...

  • Servicenow Senior Technical Consultant

    3 weeks ago

    Central Region, Singapore CloudGo Full time

    CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow\xe2\x80\x99s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Technical Consultant. As a Senior Technical Consultant, you will be leading teams and supporting projects...

  • Senior Technical Consultant

    2 weeks ago

    Singapore Ntt Data Singapore Pte. Ltd. Full time

    ' EMAIL ID : Interested candidates, please email your resume to [HIDDEN TEXT]Only shortlisted candidates would be contacted for interview.Role: Senior Technical Consultant - 12 months Renewable contractExperience: Minimum of 8 yearsLocation : ChangiBenefits:Renewable contract (Performance-based, with possibility of conversion to perm)Medical Insurance...

  • SAP Senior Consultant

    6 days ago

    Singapore ICON CONSULTING-GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesPosition Overview: As a Senior SAP Technical Consultant, you will be a key contributor in implementing and managing SAP solutions, focusing on technical aspects such as system configuration, custom development, integration, and SAP Basis. Your role will involve collaborating with clients to deliver robust, scalable solutions while...

  • SAP Senior Consultant

    2 weeks ago

    Singapore Icon Cloud Solutions Pte. Ltd. Full time

    Position Overview:We are seeking a highly skilled SAP Technical Senior Consultant with expertise in both SAP development and BASIS administration to join our team. This role is critical in providing technical leadership and support across various SAP projects, ensuring the successful implementation, customization, and maintenance of SAP solutions. The ideal...

  • Senior Technical Consultant

    2 weeks ago

    Singapore NTT DATA SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities EMAIL ID : Interested candidates, please email your resume to mike.ramos@nttdata.comOnly shortlisted candidates would be contacted for interview.Role: Senior Technical Consultant - 12 months Renewable contractExperience: Minimum of 8 yearsLocation : ChangiBenefits: Renewable contract (Performance-based, with possibility of...

  • Technical Consultant

    6 days ago

    Singapore S-CUBE INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Technical ConsultantJob Summary:We are seeking a highly skilled and experienced Technical Consultant to join our team. The Technical Consultant will be responsible for providing expert guidance and support to clients in implementing, configuring, and optimizing our technical solutions. The ideal candidate will have a strong...

  • Technical Consultant

    7 days ago

    Singapore S-cube Infotech Pte. Ltd. Full time

    Job Title: Technical ConsultantJob Summary:We are seeking a highly skilled and experienced Technical Consultant to join our team. The Technical Consultant will be responsible for providing expert guidance and support to clients in implementing, configuring, and optimizing our technical solutions. The ideal candidate will have a strong technical background,...

  • Principal Technical Consultant

    2 weeks ago

    Singapore Technopals Pte. Ltd. Full time

    Job Description & RequirementsThe Technical Consultant is responsible for providing technical guidance and expert advice to our banking clients on the configuration of Temenos Products and customized developments throughout all stages of projects from initiation to post-live support. The Candidate should have strong core banking and/or Private Wealth...

  • Principal Technical Consultant

    3 weeks ago

    Singapore TECHNOPALS CONSULTANTS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & RequirementsThe Technical Consultant is responsible for providing technical guidance and expert advice to our banking clients on the configuration of Temenos Products and customized developments throughout all stages of projects from initiation to post-live support. The Candidate should have strong core banking...

  • Technical IT Support

    3 weeks ago

    Singapore JJ CONSULTING SERVICES Full time

    Roles & ResponsibilitiesOur Client is a leader in providing automated innovative business solutions toRestaurants and F&B industry, who is seeking to recruit a Point of Sale (POS) IT Support.Technical IT SupportJob DescriptionAs a POS Support Technician you will work as a member of a technical support team and willreport directly to the Support Manager. You...

  • Senior Technical Consultant

    6 days ago

    Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesJob Description• Research, design, and develop computer software or specialised utility programs.• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.• Update software, enhances existing software capabilities, and develops and direct...