Spa Receptionist cum Customer Service | 5 Days | Raffles City Mall

4 weeks ago


Singapore PABLO BLAU Full time

Job Responsibilities:

  • Greet and welcome customers in a professional and friendly manner
  • Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner
  • Schedule appointments and maintain the appointment calendar
  • Maintain accurate records of customer interactions and transactions
  • Assist with customer complaints and provide appropriate solutions
  • Handle and resolve customer complaints and escalate to the appropriate department or manager when necessary
  • Process payments and issue receipts to customers (cashiering)
  • Manage the company's correspondence and respond to emails in a timely manner
  • Maintain a clean and organized reception area

Requirements:

  • Experience as a receptionist, administator, customer service representative or a similar role preferred
  • Excellent communication skills, both verbal and written
  • Able to work independently and in a team
  • Basic proficiency in Microsoft Office
  • Able to multitask and prioritize tasks effectively
  • Bilingual required (to liaise with both English & Mandarin speaking customers)
  • 5 days work week - includes weekends and Public Holiday (retail shift hours)

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