Spa Receptionist

2 weeks ago


Singapore THE SINGAPORE RESORT & SPA Full time

Job Description:

OBJECTIVE:


The Spa Receptionist welcomes all spa guests / members who enter the spa and fitness area as well as primarily support in the successful booking of spa treatments.

They are responsible for providing customised, personal attention, anticipating the guests' / members' needs, and escorting them to

the appropriate areas throughout the spa. Appropriate and warm guest communication and engagement is essential to the success of this role. The reception role supports the overall communication for a smooth guest experience.

MAIN DUTIES:

  • Adhere to the Spa Policy & Standard Operating Procedures manual.
  • Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
  • Receive and respond to all guest / member concerns, comments or complaints with discretion and urgency.
  • Encourage rebooking for spa guests and correct any wrong bookings with care and urgency.
  • Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone.
  • Handle all transactions and maintain the daily balance with efficiency and accuracy.
  • Schedule treatment bookings and ensure smooth operation of the reception.
  • Ensure ambience levels, such as lighting and music are correctly set and maintained and all FOH areas are clean and organised.
  • Maintain confidentiality for all spa guests / members and employees.
  • Report any security concerns to the hotel management relating to guest safety.
  • Administrative duties.
  • Support spa team with any daily / monthly reports required by finance.

REQUIREMENTS:

  • Proficient in Microsoft Office Applications
  • Able to work shifts, including weekends and public holidays
  • Min 1 year experience in reception / customer service related roles

  • Spa Receptionist

    2 weeks ago


    Singapore PREMIER PRESTIGE SINGAPORE PTE. LTD. Full time

    Responsibilities Assist with coordination and administrative duties associated with Pablo Blau (Spa) To be service oriented over the phone and facetoface, overseeing front desk duties Provide efficient counter service for registration, payment collection, enquiry and appointments of department Assist with booking, changing and cancelling of spa...

  • Spa Receptionist

    2 weeks ago


    Singapore SINGAPORE BUSINESS GUIDE PTE. LTD. Full time

    Job Opening: Spa Receptionist**Salary: SGD2,000 to SGD2,500 + CommissionJob Descriptions: Answer telephone inquiries promptly and professionally and channel to the appropriate person for assistance. Knowledgeable about all aspects of treatments and the facility. Cashiering duties. Treatment bookings/scheduling. Give tours of the spa, if required Respond to...


  • Singapore NUFFIELD HOLDINGS PRIVATE LIMITED Full time

    Are you passionate about sales and providing exceptional customer service in a spa environment? Join our team as a Sales-Focused Spa Receptionist at Nuffield Wellness and play a key role in driving revenue through effective sales techniques and outstanding customer experiences.Responsibilities:- Proactively promote spa services, packages, and products to...


  • Singapore NUFFIELD HOLDINGS PRIVATE LIMITED Full time

    Are you passionate about sales and providing exceptional customer service in a spa environment? Join our team as a Sales-Focused Spa Receptionist at Nuffield Wellness and play a key role in driving revenue through effective sales techniques and outstanding customer experiences.Responsibilities:Proactively promote spa services, packages, and products to...

  • Spa Receptionist

    2 months ago


    Singapore GRAND HYATT SINGAPORE Full time

    Roles & ResponsibilitiesYou will be responsible to provide an excellent and consistent level of service to your customers. The Receptionist is responsible to ensure the smooth and efficient running of the reception within Damai. Possess GCE ‘O’ level qualification and above At least 6 months of prior experience in similar capacity in a spa environment ...


  • Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    **A World Of Opportunities AwaitsCompany Name: Dusit Thani Laguna Singapore**Job Title: Spa & Wellness ReceptionistJOB RESPONSIBILITIES: Greeting of all guests Answering phone calls Assisting guests with questions regarding spa services and products Booking all appointments Checking the guest into the computer system and charging for services performed...


  • Singapore OUDIZUDAO INTERNATIONAL PTE. LTD. Full time

    Part-time receptionist required at SPA & Wellness Location: Siglap area OutletPart-Time : $10-$12/hr (Min 4hrs/day) 7:30pm-11:30pmSimple computer knowledge requiredAble to communicate with English & Mandarin-speaking customers.Interested please call/message Shina @ 8xxxxxxx or email your resume to


  • Singapore OUDIZUDAO INTERNATIONAL PTE. LTD. Full time

    Part-time receptionist required at SPA & Wellness Location: Siglap area OutletPart-Time : $10-$12/hr (Min 4hrs/day) 7:30pm-11:30pmSimple computer knowledge requiredAble to communicate with English & Mandarin-speaking customers.Interested please call/message Shina @ 8xxxxxxx or email your resume to

  • Spa Receptionist

    3 weeks ago


    Singapore MARINA BAY SANDS Full time

    JOB SCOPEGreets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards.Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, answering enquiry, confirming Spa reservation.Accepts and accurately records all guest...

  • Spa Receptionist

    3 weeks ago


    Singapore MARINA BAY SANDS Full time

    JOB SCOPEGreets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards.Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, answering enquiry, confirming Spa reservation.Accepts and accurately records all guest...

  • Spa Receptionist

    3 months ago


    Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SCOPE Greets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards. Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, answering enquiry, confirming Spa reservation. Accepts and...

  • Spa Receptionist

    2 weeks ago


    Singapore CAPELLA HOTEL, SINGAPORE Full time

    Position OverviewThe RoleA. Deliver Service Excellence**- Offer warm and friendly welcome greeting Provide detailed descriptions of spa treatments, packages, services, and facilities Escort guests to treatment areas Provide spa tours Handle correspondences and phone calls Answer to enquiries and requestsB. Deliver Operation Excellence**- Perform opening and...

  • Spa Receptionist

    4 weeks ago


    Singapore PAN PACIFIC HOTELS GROUP LIMITED Full time

    Roles & ResponsibilitiesRespond and deal with clients first hand and to assist them in making appointments or to assist them with their queries and to ensure that all their needs are well attended and taken care of. Welcome and greet all clients in friendly and cheerful manner and to create a professional image when the client has first contact with the...

  • Spa Receptionist

    2 weeks ago


    Singapore Marriott International, Inc Full time

    Job Number Job Category SpaLocation The Singapore EDITION, 38 Cuscaden Road, Singapore, Singapore, Singapore VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions...

  • Spa Receptionist

    2 weeks ago


    Singapore GRANMIL HOLDINGS PTE LTD Full time

    Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with...

  • Spa Receptionist

    4 weeks ago


    Singapore PINE-TOP PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & Responsibilities Provide outstanding customer service Scheduling and supervisory duties Simple book-keeping Other administrative dutiesRequirements Able to communicate in Chinese and English. Customer-oriented with a pleasant disposition Ability to work flexible hours Experienced (preferred) in simple book-keeping and...

  • Spa Receptionist

    2 weeks ago


    Singapore PINE-TOP PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & ResponsibilitiesProvide outstanding customer service Scheduling and supervisory duties Simple book-keeping Other administrative dutiesRequirementsAble to communicate in Chinese and English. Customer-oriented with a pleasant disposition Ability to work flexible hours Experienced (preferred) in simple book-keeping and accounting...

  • Operation Manager

    1 month ago


    Singapore YIWU SPA PTE. LTD. Full time

    Roles & Responsibilities Operations Management: Overseeing the day-to-day operations of the spa, including scheduling, staff management, and ensuring that services are delivered efficiently and effectively. Customer Service: Ensuring high-quality customer service is provided to clients, addressing any complaints or concerns promptly, and maintaining a...

  • Spa Receptionist

    2 weeks ago


    Singapore PINE-TOP PTE. LTD. Full time

    _Roles & Responsibilities _ Provide outstanding customer service Scheduling and supervisory duties Simple bookkeeping Other administrative duties_Requirements _ Able to communicate in Chinese and English. Customeroriented with a pleasant disposition Ability to work flexible hours Experienced (preferred) in simple bookkeeping and accounting Basic computer...

  • Beautician

    2 weeks ago


    Singapore LA SPA PTE. LTD. Full time

    Roles & Responsibilities Provide professional beautician service in accordance with spa standard Ensure high level of service standard Responsible for maintenance of cleanliness and tidiness of the facilities, treatment rooms and other parts of business premise Prepare necessary treatment products, replenish stocks, towel supply, etc Handle customer queries...