Spa Receptionist
2 weeks ago
Position Overview
The Role
A. Deliver Service Excellence**- Offer warm and friendly welcome greeting
- Provide detailed descriptions of spa treatments, packages, services, and facilities
- Escort guests to treatment areas
- Provide spa tours
- Handle correspondences and phone calls
- Answer to enquiries and requests
B. Deliver Operation Excellence**- Perform opening and closing duties
- Manage guest register
- Process payments accurately
- Assist with booking, changing and cancelling of spa appointments
C. Manage Hygiene and Safety Standards**- Keep the reception area clean and organised at all times
- Ensure a conducive environment at the holding area as guests wait for their turn
Talent Profile
- 1 to 2 years of experience in a luxury spa or similar field
- Have good knowledge of the spa industry
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