![CMA CGM](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
2 months ago
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Summary:
This role supports the Customer Service Manager to manage the customer to effectively execute and achieve customer satisfaction via End to End process. Equipped with a good knowledge of the company’s systems, processes, shipping regulatory requirements and corporate policies, the Customer Service Representative owns and takes a leading role in shipment management processes. As an integral part of Sales, Documentation and Operation interface, the role provides the customers with an efficient one-point contact - he/she will manage customers’ shipments involving bookings, documentation or operation issues, actively engage and ensure the seamless flow of customer’s shipments.
He/she is expected to deliver customer requirements accurately and timely while ensuring customer satisfaction. He/she will take ownership to enhance work efficiencies by continuously improving work processes and encouraging customers to use CMA CGM e-Biz products. By being thorough and vigilant, he/she will effectively help to reduce Abandon Call and prevent service failure which incurs recovery costs.
He/she takes the lead in liaising with appropriate internal and external parties to promptly resolve issues or to provide the needed information.
Your Main Responsibilities are, but not limited to:
Customer Service (70%)
- Exception handling, problem resolution and continuous improvement.
- Meet all call and email turnaround times as required to ensure high customer satisfaction level.
- Expediently handles all customer interactions.
- Work with various departments, including shared services centres to promptly resolve customer needs and issues to meet/exceed service deliveries.
- Manage accounts based on customer facing activities, working closely with the ARO Key Account team
Operations (30%)
- Manage operational requests (re-export, return cargo, DIT, Diversion, Service recoveries, transhipment declaration, change of Operator code and Inter gateway, Portnet releases)
- Attend to customer’s requests for container re-use, cargo claims, cross-bookings, container detention, damage container handling and depot cleaning/washing issues.
- Coordinate operational transaction / stowage requirements (DG, OOG etc)
- Managing special cargo (OOG, Breakbulk, DG, Reefer, Military and Commercial Cargo) process from booking to loading
Minimum Requirements:
- Minimum a Diploma Holder in any discipline with at least 3 years working experience in the freight forwarding/logistics industry;
- Good communication and presentation skills;
- Strong proficiency in MS Office, MS Excel, knowledge in Macro will be advantageous
- Meticulous and service-oriented;
- Good interpersonal skills;
- Analytical, independent and team player
**This role is currently opened for local employment only.
**Kindly note that only short-listed applicants will be contacted.
** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.
NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.
Come along on CMA CGM’s adventure
-
Customer Service Officer
2 months ago
Singapore ALKEM COMPANY (SINGAPORE) PRIVATE LIMITED Full timeAlkem, a leading publisher and one of the largest independent educational books, training kits and educational materials distributor in the region is now looking for an Customer Service Officer/ExecutiveWe are looking for a dynamic and self motivated adult to fulfill the following responsibilities: General Administration and documentation work Assist in the...
-
Customer Service Officer
1 month ago
Singapore PERSOLKELLY Singapore Full timeBANK Branch Customer Service Officer Working hours:Depends on branch operating hours5.5 working days perweekLocation: West branchesSalary: $15/hr Duration: 12months contract (renewable)Job Description:Proactive sharing, understanding, and knowing customers banking needs and refer customers to adopt alternate banking channels (e.g., ATMs, Video Teller...
-
Customer Service Officer
2 months ago
Singapore CBM PTE. LTD. Full timeJob Description: Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requestsUnderstands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP) Identifies and...
-
Customer Service Officer
4 months ago
Singapore LENDING BEE PTE. LTD. Full timeIntroduction:The Customer Service Officer (Payments) is responsible for providing support to the licensed administration with particular emphasis on the collection of revenue. This position liaises directly with customers via telephone calling to negotiate on outstanding payments and initiates other necessary recovery actions (SMS, email, letters & skip...
-
Customer Service Officer
2 months ago
Singapore CHOON HENG LOGISTICS PTE. LTD. Full timeDuties and ResponsibilityEnsure all customers' queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issuesAssist Customer Service Officer / Manager / Management with any special projects assigned and provide backup to other...
-
Customer Service officer
4 weeks ago
Singapore CHARTERHOUSE RESOURCES PTE. LTD. Full timeYour role: Manage walk in customers queries on related matters Assess and manage appealsProvide excellent customer service experience Escalate relevant cases You will need: GCE "A" Level/Diploma/Degree holder from recognized institution Fresh diploma & Degree holder welcome to apply Proficient with Microsoft Office EA Personnel Name: Jasmine ChoongEA...
-
Customer Service Officer
1 month ago
Singapore MANPOWER STAFFING SERVICES (S) PTE LTD Full timeJob DescriptionMonitor Customer's order processing and closure.Generate Weekly and Monthly Report using MS Excel.Follow up work in progress of PCB to ensure all orders are taken and progress in time. Also monitor closely of the work in progress in order to have clear information providing to Sales Personnel or Customer at all time.Follow up and receive...
-
Customer Service Officer
2 months ago
Singapore Recruit Express Services Pte Ltd Full timeResponsibilities:Handle customer service hotline for statutory boardsAnswer enquiries and provide informationAble to handle complaints and troubleshoot problemsEscalate cases that do not fall within FAQs to the relevant and correct partiesFollow-up on outstanding cases and perform call-backs to customers if necessaryUpdate call logs and reportsOther adhoc...
-
Customer Service Officer
1 month ago
Singapore MAVIS TUTORIAL CENTRE Full timeMavis has the distinction of being the most trusted brand in the tuition industry since 1986 with 17 centres island-wide and we are seeking dedicated Customer Service Officer to join us. As a frontline staff, you will be the first point of contact with our existing customers and prospective ones. Job Highlights:5 days' work weekUp to 17 days of...
-
customer service officer
1 month ago
Singapore ELITE CAR VENTURES PTE. LTD. Full timeResponsibilitiesTo follow up with customers enquiries, matters via Emails, Whatsapp & Phone calls.To prepare quotations, send greetings and updates cars details to customers.To be able to listen and understand customers' situation well in order to provide good solution.To develop good rapport and respond fast to customer needs.To understand and resolve any...
-
Customer Service Officer
2 months ago
Singapore FITNESS FIRST SINGAPORE PTE. LTD. Full timeSTEP UP TO A FITTER CAREERFitness First prides itself as one of the largest fitness brands in the world with 16 Fitness First Clubs in Singapore alone. With an unrivalled network of clubs across the island, we provide a range of proprietary group fitness classes, workout options enhanced with the latest technology, and club facilities that will complete your...
-
Customer Service Officer
3 months ago
Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full timePosition: Customer Service OfficerSalary: $2,200 - $2,800 + AWS + Variable BonusLocation: Multiple LocationsWorking Hours / Days: 8.30 AM - 5.30 PM (Mon – Fri) , 08.30 AM – 12.30 PM (Alt Sat)Our Public Healthcare Client located centrally (near MRT) is inviting individuals who enjoy customer service to join their healthcare family as Patient Service...
-
Customer Service Officer
1 month ago
Singapore ANRADUS PTE. LTD. Full timeJob DescriptionIndustry/ Organization Type: Rental & Sales/ Construction EquipmentPosition Title: Customer Service OfficerWorking Location: Paya LebarWorking Hours: 5.25 days, Mon-Fri (8am-5pm/9am-6pm), Alt Sat (8am-12pm)Salary Package: Basic Salary + Variable BonusDuration: PermanentKey ResponsibilitiesHandle customer inquiries via phone, email, walk-in,...
-
Customer Service Officer
3 weeks ago
Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full timeResponsibilitiesGreet customers and provide professional customer serviceFix appointment, follow-up through reminder calls, and ensure customer visits the outletBoosting sales revenue and profitability by achieving sales targetsRecommend packages according to individual needs and conditionsDealing with customer administration, incoming calls, inquiries and...
-
Customer Service Officer Concierge
4 weeks ago
Singapore Aigle Security Pte Ltd Full timeSalary: $2,000 - $2,200 (commensurate with experience and qualifications) Job Type: Full-Time About the Role: We are looking for a motivated and customer-focused individual to join our team as a Customer Service Officer [Concierge]. In this role, you will be the primary point of contact for our residents, ensuring their needs are met with efficiency and...
-
Customer Service Officer
2 months ago
3 Fraser Street, #04-23A, DUO Tower, Singapore 189352 Jenga Corp Pte Ltd Full timeJenga Corp is one-stop professional services for global finance and fintech business and we are looking for a Customer Service Officer to support our Business Consultants. Interested applicants MUST apply by resume and cover letter through emailing hr@jenga.io. We MUST receive an email application from you in order to consider you. About the role: Provide...
-
Customer Service Officer
1 month ago
Singapore RE SOURCE PARTNERS PTE. LTD. Full timeOur client is a leading global provider of integrated facilities and corporate real estate management. They leverage the industry's most powerful knowledge base to meet the commercial real estate needs of their clients worldwide. They are looking to hire Customer Service Officers to join the team.Would this be the next career for you?Handle incoming calls...
-
Customer Service Officer
2 months ago
Singapore ALKEM COMPANY (SINGAPORE) PRIVATE LIMITED Full timeAlkem, a leading publisher and one of the largest independent educational books, training kits and educational materials distributor in the region is now looking for an Customer Service Officer/ExecutiveWe are looking for a dynamic and self motivated adult to fulfill the following responsibilities: General Administration and documentation work Assist...
-
Customer Service Officer
2 weeks ago
Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full timePosition: Customer Service Officer (Office Hours)Salary: $2,300 - $3,300 + OTLocation: Across SingaporeWorking Hours / Days: 8.30am - 5.30pm / 9.00am - 6.00pm / 10.00am - 8.00pm (Mon - Sat) 9.30am - 5.30pm / 10.00am - 6.00pm / 11.00am - 7.00pm (Sun / PH) (5 Days Work Week on Roster Basis)Responsibilities:Handle phone calls, answer general enquiriesGreet,...
-
Customer Service Officers
2 months ago
Singapore P-SERV Full timeOur client is a leader in the Aviation industry, and they are looking for pleasant individuals to be a part of their teamWe'll be having our walk-In Interview:Date:-12th July 2024, Friday-26th July 2024, FridayTime: 10am to 12pm / 2pm to 5pm Venue: Changi Airport Terminal 3 #B1-49 /50Salary: Up to $2,400.00Full / Part Time position available: - Customer...