Senior Director, Success Network Leader, APAC

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The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Outcomes team, you will work with our partners to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

We are looking for a dynamic Growth Success Network leader who thrives in a fast paced working environment and who can play an integral role in managing ServiceNow relationships within our partners for APAC.

Reporting to the CO leader of APAC, you will manage  executive partner relationships, strategic engagement, capability creation, market penetration and capacity and all other go-to-market functions within APAC. Ideally, you will be based in Singapore.

You will create and execute joint strategic plans and drive market development activities that ultimately accelerate ServiceNow CO revenue growth. A large part of this role will include sourcing and influencing partner delivery on ServiceNow paper.

The ideal candidate will have significant experience operating at the senior executive levels (ideally leveraging existing relationships) whilst also having a solid understanding of the aligned partners business model and organizational matrix.

A high degree of business acumen is a must in this role with an ability to translate how the ServiceNow platform can enable the partners to add value to their customers whilst reducing their partners risk and brand protection.

You will relate well not only to the partners but also to key internal ServiceNow stakeholders which include sales and marketing management right through to the account sales and solution leads. Also, working closely with the ServiceNow ACE organisation you will ensure ServiceNow and the Partners capabilities enable high levels of customer adoption in the market.

Well suited to a high-energy autonomous individual with a diverse set of skills including the ability to identify and create lasting relationships, joint strategy development with business planning, contract negotiation with great communication skills. 

• You must exhibit excellent business literacy and acumen with the ability to build and articulate joint business value whilst interfacing at the senior management and C-level with ease.
• Adept at moving quickly between low-level execution and high-level strategic thinking.
• You must be able to engage in the most strategic, whilst executing in the very tactical as needed.
• Preferably, a good understanding and experience working with or within at least two of the  partners listed
• Experience working directly for these partners is a plus as is prior direct selling experience.
• Superior relationship building skills across both internal and partner stakeholders creating win-win where possible.
• Representing the brand and interests of ServiceNow is paramount.
• Excellent executive communication and presentation skills.
• Proven track record of exceeding business performance objectives.
• Experience operating within the Enterprise software alliances or software consulting market a plus.
• Fast pace and high growth company experience a plus.
• High degree of business acumen with sales, marketing, and solution development – MBA or equivalent a plus.
• Capable of performing within a dynamic virtual team environment.
• Conflict resolution skills are essential.

To be successful in this role you have:

• Develop and execute a  joint business plan which drives all aspects of the partner relationship including; executive interlocks and cadence, solution and industry focus and investment, business development, enablement and certification plans etc.
• Present and promote the ServiceNow value proposition and its capabilities leveraging your extended team as needed to enable the partner to build a profitable and sustainable ServiceNow business by understand the value and investment payback.
• Driving your partners to grow their investment in ServiceNow focusses on the four C’s – Capacity, Capability, Competency and Customer Success.
• Achieve and exceed all business goals set in 2024.
• Source new opportunities for our sales team via your partner ecosystem and support them during the sales motion.
• Develop and execute capacity plans to assure partner is well positioned to deliver successful customer implementations with high degrees of customer success and satisfaction (certifications, project experience etc).
• Support joint sales pursuit activities.
• Develop and execute joint solution development plans with emphasis on targeting industry verticals and markets.
• Provide regular communication and transparency to promote the success of the partnership both internal and external.
• Regular business performance / relationship reviews with senior ServiceNow management.
• Act with integrity and respect for all.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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