Ecommerce & Marketing Assistant

Found in: beBee S SG - 4 weeks ago


Singapore SHENG SHENG F & B INDUSTRIES PTE LTD Full time

Roles & ResponsibilitiesEcommerce Operations- Manage and own daily operational activities related to inventory & warehouse management, order fulfilment and logistics- Identify areas of improvement to enhance operational efficiency- Manage and own website and marketplace to ensure that our digital shopfronts are accurate and fresh to provide an excellent customer experience- Support any brand events, pop-ups or collaborations

- Video Creation ( Have knowledge in using Capcut and Canvas)- Good Knowledge with Manage Social Media Operation- Fulfilment of ecommerce, online orders packings

Customer and Warranty Service- Attend to and resolve all customer enquiries, feedback and warranty claims in a timely and personable manner- Acquire extensive technical product and repair knowledge- Responsible for warranty servicing and repairs, inspecting and processing defective products according to company policy while meeting SLAs- Maintain and update warranty and repair manual- Document and highlight any recurring product issues and process improvements

- 5.5 days work week ( Alt Sat)-Company transport : Lakeside MRT



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