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Customer Experience
2 months ago
Description
We are seeking passionate and customer-focused Retail Associates / CX Ambassadors to join our dynamic team.
As a CX Ambassador, you will play a pivotal role in delivering exceptional customer experiences by leveraging cutting-edge retail strategies and solutions.
You will be the face of our brand partners, responsible for creating memorable interactions and ensuring that every customer leaves the store with a smile.
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*Successful applicants can look forward to participating in an all-new CX Mastery Training program in 2024*
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Responsibilities
We are very supportive of motivated employees
We provide various training programs to acquire the skills for these responsibilities.
- Greet and assist customers with a warm and friendly attitude.
- Provide personalized product recommendations and solutions.
- Actively engage with customers to understand their needs and preferences.
- Provide nice product knowledge and recommendations.
- Handle customer inquiries and concerns promptly and professionally.
- Demonstrate a commitment to resolving customer issues and ensuring their satisfaction.
- Raise customer's consciousness about our sustainable products and initiatives.
- Efforts to enhance our understanding of customer behavior.
Qualifications
- Previous retail experience preferred, but not required.
- Interpersonal and communication skills.
- Basic knowledge of digital technologies and a positive attitude to learning and adapting to new skills
- Passion for delivering exceptional customer experiences.
- Commitment to the company's values, including sustainability and social responsibility.
Requirements- Singaporean / Singapore PR
