Senior Client Services Manager

2 weeks ago

Singapore FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

  • Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) âmissesâ and contacts appropriate product area if âmissesâ fall within guidelines of a contractual penalty.
  • May monitor call queues, call volume, and other metrics. Analyzes results and analyzes trends. Ensures the volume of work produced meets product/service standards and exceeds quality standards.
  • Ensures representatives are properly trained when new products are released or products are upgraded
  • Selects, develops and evaluates personnel to ensure the efficient operation of the function.
  • Manages and communicates expectations internally and externally.
  • Maintains contact with client in cooperation with Client Relationship Management team
  • Strategically focused and responsible for client satisfaction, maintaining client communication (direct through queries and escalations and indirect through Client Relationship Management team)
  • In cooperation with Client Relationship Management team acts as the primary liaison for the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.
  • Maintains comprehensive knowledge of applicable products, services and company policies and procedures.
  • May participate in business reviews to learn about clientsâ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
  • Manages personnel who assist in the management of the client relationship. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
  • Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.
  • Participates in client loyalty process by participating in follow-up discussions and developing action plans to address any negative comments.
  • Other related duties assigned as needed.

What you bring:

  • Bachelorâs degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience
  • Minimum 7 years of experience in managing teams and client services in banking and finance
  • Communicates ideas both verbally and in written form in a clear, concise and professional manner
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
  • Proven knowledge to represent the enterpriseâs entire range of products to the client and of the industry
  • Proven track record in client relationship management and/or the sales of technology products and services
  • Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge
  • Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the clientâs business
  • Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth and high levels of customer satisfaction
  • Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise
  • Demonstrates the ability to lead by example and motivate professional level staff
  • Displays strong leadership qualities, decision making abilities and strong business judgment
  • Possesses strong personnel management skills
  • Broad knowledge of FIS products and related services; in-depth knowledge of products and services for which team(s) provide support
  • Excellent decision-making, problem-solving, team building, negotiation, conflict management and time management skills
  • Demonstrated customer-focused leadership ability
  • Ability to work both independently and in a team environment

What we offer you:

  • Competitive salary
  • Attractive benefits
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Senior Client Service Manager

    2 weeks ago

    Singapore Aspire Global Network Pte. Ltd. Full time

    We are searching for an experienced and talented Senior Client Services Manager, to work for an outstanding design agency.Specialising in FMCG - they would ideally like someone who has experience in FMCG client management and has worked with global brands. However, this is not essential.This agency produce incredibly work, and are therefore looking for...

  • Senior Client Services Manager

    2 weeks ago

    Singapore FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part...

  • Manager, Client Services

    1 week ago

    Singapore Hsbc Global Asset Management (singapore) Limited Full time

    DescriptionSome careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Global Asset...

  • Executive / Senior Executive / Assistant Manager (Corporate Planning)

    3 days ago

    Singapore Sasco Senior Citizens' Home Full time

    Roles & ResponsibilitiesAs part of the Corporate Planning team, you will support the strategy development, corporate planning and corporate communications processes relating to the overall SASCO Senior Citizens' Home, incorporating a Sheltered Home, four (4) day-care centres and two (2) Senior Activity Centres. This includes coordinating inputs from relevant...

  • Director Client Relationship Management

    3 weeks ago

    Singapore SS&C Fund Services (Asia) Pte Ltd Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Client Services Manager

    3 weeks ago

    Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesClient Service ManagerDescriptionYou will be joining one of our client, one of the fastest-growing Enterprise SaaS companies, and experience a true start-up culture with the freedom to experiment and innovate. They believe that great culture is not just about work; it’s work + life. We not only encourage our employees to dream big...

  • Senior Client Services Manager

    2 weeks ago

    Singapore FIS SYSTEMS (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesAre you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.What...

  • Client Services Manager

    3 weeks ago

    Singapore Flintex Consulting Pte. Ltd. Full time

    Client Service ManagerDescriptionYou will be joining one of our client, one of the fastest-growing Enterprise SaaS companies, and experience a true start-up culture with the freedom to experiment and innovate. They believe that great culture is not just about work it's work + life. We not only encourage our employees to dream big but also give them the...

  • Senior Client Services Manager

    2 weeks ago

    Singapore Fis Systems (singapore) Pte. Ltd. Full time

    Are you curious, motivated, and forward-thinking At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.What you will be doing:Monitors...

  • Director Client Relationship Management

    3 weeks ago

    Singapore Ss&c Fund Services (asia) Pte. Ltd. Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Client Services Manager

    6 days ago

    Singapore Siliconplus Communications Pte. Ltd. Full time

    We are looking for a talented individual who is highly motivated and loves nurturing client relationships to join us as a ClientServices Manager and grow with the Client Service team. You will be responsible for the management of key client accounts, growing the accounts and ensuring success for both clients and the agency. You will oversee an array of...

  • Client Service Manager

    3 weeks ago

    Singapore Aeon Search Consulting Full time

    Responsiblities Managing client's requests via different channels and address the queries such as trading related, account access, applications etc promptly Handle client's complaints, feedbacks professionally Mentor and guide team members on job and ensure continous improvements in services and process Work closely with internal business stakeholders eg....

  • Executive / Senior Executive / Assistant Manager (Corporate Planning)

    4 days ago

    Singapore SASCO SENIOR CITIZENS' HOME Full time

    Roles & ResponsibilitiesRoles & ResponsibilitiesAs part of the Corporate Planning team, you will support the strategy development, corporate planning and corporate communications processes relating to the overall SASCO Senior Citizens’ Home, incorporating a Sheltered Home, four (4) day-care centres and two (2) Senior Activity Centres. This includes...

  • Client Services Manager

    7 days ago

    Singapore SILICONPLUS COMMUNICATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a talented individual who is highly motivated and loves nurturing client relationships to join us as a Client Services Manager and grow with the Client Service team. You will be responsible for the management of key client accounts, growing the accounts and ensuring success for both clients and the agency. You will...

  • Executive, Client Services

    3 weeks ago

    Singapore Kingsmen Exhibits Full time

    Reporting to the Senior Manager, this position will sit in Singapore and adopts an account servicing role by maintaining client relations and running operations.A Day in the LifeAssists project team in implementing events/projects on siteCommunicate with clients from event preparation to planning and executionManage client's expectations on project, event or...

  • Fund Accounting Client Service Manager

    2 weeks ago

    Singapore State Street Full time

    Who we are looking forThis is a mid level management role within the Hedge Funds Fund Services Business Unit of the State Street Alternative Investment Solutions Group. The position interacts with all levels of professionals both internally and externally and with senior level executives of State Street. Therefore, exceptional interpersonal and communication...

  • Client Services Manager

    2 weeks ago

    Singapore A1g0 Pte. Ltd. Full time

    About AlgomarketingFounded in 2017, Algomarketing is a global Marketing operations and technology consultancy that is empowering Marketers through Algorithmic Marketing. We are at the forefront of revolutionizing marketing efficiency and ROI through AI, automation, and machine learning. With operations in 27 countries, our data-driven solutions in marketing...

  • Programme Executive

    3 weeks ago

    Singapore REACH COMMUNITY SERVICES SOCIETY Full time

    Roles & ResponsibilitiesReporting to the Centre Manager, the Programme Executive plays an important role in connecting and engaging with the Seniors. He/she is responsible for the following key areas.Roles & Responsibilities: Plan, develop, and manage engagement programme held at designated neighborhood touchpoints for the Seniors within the Senior Centre. ...

  • Director- Client Services

    3 weeks ago

    Singapore Kornferry Full time

    POSITION SUMMARYThe Client Project Director will contribute to Korn Ferry growth and profitability goals by delivering best in class recruitment services to our client. You will be responsible for the day-to-day operational and strategic aspects of the solution and scope to include oversight and support of the customized RPO solution. The aim of the role is...

  • Programme Executive

    3 weeks ago

    Singapore Reach Community Services Society Full time

    Reporting to the Centre Manager, the Programme Executive plays an important role in connecting and engaging with the Seniors. He/she is responsible for the following key areas.Roles & Responsibilities:Plan, develop, and manage engagement programme held at designated neighborhood touchpoints for the Seniors within the Senior Centre.Allocate appropriate...