E-commerce Executive
1 month ago
Job Description:
We are seeking a motivated and detail-oriented E-Commerce Executive to join our team. We are committed to long-term growth and are seeking individuals who are passionate about eCommerce. This role provides an opportunity to gain expertise in various facets of eCommerce before specializing in a chosen area.
Key Responsibilities:
E-commerce Account Management:
- Manage and optimize existing and new eCommerce accounts across multiple platforms, including Lazada, Shopee, and Zalora.
- Oversee our owned e-commerce websites.
Performance Metrics:
- Achieve quarterly and yearly key performance metrics related to eCommerce sales and customer engagement.
Digital Marketing:
- Assist in planning and executing digital marketing campaigns, including email marketing, social media advertising, and pay-per-click (PPC) advertising.
- Monitor campaign performance and make data-driven recommendations for optimization.
Content Management:
- Ensure accurate and up-to-date content, including product listings, images, descriptions and prices, aligning with branding guidelines and references.
Customer Support:
- Address operational issues arising from online platforms effectively and promptly.
- Engage with customers, respond to inquiries, and monitor and manage customer reviews.
Order Management:
- Assist with daily order processing, including picking and packing when necessary.
- Coordinate with the operations team to ensure smooth order fulfilment and inventory management.
- Monitor stock level and coordinate replenishment and logistics partner pickups as needed.
Adaptability:
- Support various ad-hoc tasks and projects as required.
Technical Skills:
- Proficiency in MS Office Suite.
- Strong knowledge of e-commerce platforms (e.g., Magento, Shopify), CMS, and digital marketing tools.
- Photoshop skills for image editing and optimization.
- Basic HTML skills.
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