E-Commerce Sales Executive
2 weeks ago
Reporting to the Sales Director, the E-Commerce Sales Executive is responsible for e-commerce account management, marketplace sales & operations, promotions and campaign planning, online marketing and customer service with the objectives of driving sales and growing brands' presence online.
Job Responsibilities:
- Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
- Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
- Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
- Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
- Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
- Collaborate with cross-functional teams, including wine education, marketing and customer service, to execute online campaigns and promotions to attract leads.
- Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
- Other ad-hoc duties assigned.
Requirements:
- 2+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
- Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
- Experience with CRM and marketing automation platforms for customer segmentation, targeting, and personalised marketing campaigns.
- Familiarity with ecommerce platform (Shopify) and online marketing tools, including social media advertising, email/WhatsApp marketing, SEO and SEM.
- Knowledge in wines is a plus.
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