E-Commerce Sales Executive

2 weeks ago


Singapore Cellarmaster Wines Singapore Pte Ltd Full time

Reporting to the Sales Director, the E-Commerce Sales Executive is responsible for e-commerce account management, marketplace sales & operations, promotions and campaign planning, online marketing and customer service with the objectives of driving sales and growing brands' presence online.

Job Responsibilities:

  • Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
  • Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
  • Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
  • Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
  • Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
  • Collaborate with cross-functional teams, including wine education, marketing and customer service, to execute online campaigns and promotions to attract leads.
  • Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
  • Other ad-hoc duties assigned.

Requirements:

  • 2+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
  • Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
  • Experience with CRM and marketing automation platforms for customer segmentation, targeting, and personalised marketing campaigns.
  • Familiarity with ecommerce platform (Shopify) and online marketing tools, including social media advertising, email/WhatsApp marketing, SEO and SEM.
  • Knowledge in wines is a plus.


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