At Your Service Agent
Found in: beBee S SG - 4 weeks ago
Job Number 24052354
Job Category Rooms & Guest Services Operations
Location JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Telephone Operator
3 days ago
Singapore Hoi Hup Novena Pte. Ltd. Full timeOrganization DescriptionAt Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about...
-
Reservations Agent
3 days ago
Singapore Andaz Singapore Full timeCome join us to express your Andaz as Reservations Agent if the following describes you.You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges. As the Reservation Agent, you will be responsible to provide an excellent...
-
Sales Executive
3 days ago
Singapore 99 Pte. Ltd. Full timeAbout us99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 350 employees. In Singapore, 99 Group operates , and , while in Indonesia, it operates and...
-
Guest Services Agent
3 days ago
Singapore Daisho Development Singapore Pte Ltd Full timeBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Guest Services Agent for Service Express, you will be tasked to: Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Operate...
-
Housekeeping Service Agent
3 days ago
Singapore Hotel Royal Limited Full timeJOB SCOPEHousekeeping Service Agent will be responsible to perform routine duties in cleaning and servicing of public areas under the supervision of the Floor Supervisor.JOB RESPONSIBILITIESCleans and maintain hotels facilities, offices, public area, water fountain at the Front Lobby and Drive-In Areas.Replenish all supplies including toilet paper and soaps...
-
Housekeeping Service Agent
3 days ago
Singapore Hotel Royal Limited Full timeJOB SCOPEHousekeeping Service Agent will be responsible to perform routine duties in cleaning and servicing of public areas under the supervision of the Floor Supervisor.JOB RESPONSIBILITIESCleans and maintain hotels facilities, offices, public area, water fountain at the Front Lobby and Drive-In Areas.Replenish all supplies including toilet paper and soaps...
-
Freelance Employement Agent
3 days ago
Singapore Critic Full timeWe are seeking a motivated and experienced Freelance Employment Agent to join our team. As a Freelance Employment Agent, you will be responsible for sourcing, screening, and matching qualified candidates with job opportunities across various industries in Singapore. This role offers flexibility as you can work remotely and manage your own...
-
Door Service Agent
3 days ago
Singapore Singapore Marriott Tang Plaza Hotel Full timeJOB SUMMARYBeing the first impression of all guests at the Driveway, the Door Service Agent shall assist guests at the Hotel's Forecourt. Co-ordinate with the Bell Service Agents in loading and unloading of the guest's luggage from their cars / taxi but primarily to open their doors and offer parking spaces when appropriate. Co-ordinate with valet service...
-
Guest Service Agent
Found in: beBee jobs SG - 3 days ago
Singapore Link Hotel Singapore Pte Ltd Full timePosition Summary: The Guest Service Agent/Executive plays a key role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay.Key Responsibilities:Check-In/Check-Out:Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and...
-
Door Service Agent
Found in: Talent SG 2A C2 - 3 hours ago
Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full timeRoles & ResponsibilitiesJOB SUMMARYBeing the first impression of all guests at the Driveway, the Door Service Agent shall assist guests at the Hotel’s Forecourt. Co-ordinate with the Bell Service Agents in loading and unloading of the guest’s luggage from their cars / taxi but primarily to open their doors and offer parking spaces when appropriate....
-
Freelance Employement Agent
Found in: Talent SG 2A C2 - 3 days ago
Singapore CRITIC Full timeRoles & ResponsibilitiesWe are seeking a motivated and experienced Freelance Employment Agent to join our team. As a Freelance Employment Agent, you will be responsible for sourcing, screening, and matching qualified candidates with job opportunities across various industries in Singapore. This role offers flexibility as you can work remotely and manage your...
-
Travel Coordinator
2 days ago
Singapore Luxury Coach Service Full timeJob DescriptionUnderstand, plan, customize unique travel proposals for our clients.Arrange tour transportation and accommodation.Reservation for hotel and create an itinerary and local attractions to our client's expectation.Interacts with local and overseas travel agents.Check-in of passengers going overland, Malaysia.Adhoc duties as assigned by...
-
Guest Service Agent
3 days ago
Singapore Granmil Holdings Pte Ltd Full timeAs a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of...
-
Due Diligence Agent
3 days ago
Singapore Wise Asia-pacific Pte. Ltd. Full timeWe're looking for a Due Diligence Agent to join our team in Singapore. This role is a unique opportunity to have an impact on, grow as a specialist and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to enable you to be...
-
Guest Relation Agent/ Officer
3 days ago
Singapore Am Recruitment Pte. Ltd. Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our client's team as a Guest Relations Agent/ Officer (Call Centre). In this role, you will play a crucial part in ensuring the smooth operation of daily tasks and delivering exceptional service to their guests.Responsibilities:Address guest inquiries and requests promptly...
-
Call Centre Agent
3 days ago
Singapore Crowne Plaza Changi Airport Full timeAs a Call Centre Agent, you'll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.A little taste of your day-to-dayEvery day is different, but you'll mostly be:Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties...
-
Service Crew
Found in: beBee jobs SG - 3 days ago
Singapore RGF HR Agent Recruitment Full timeOur Client:Our client is one of the most coveted dining establishments in Singapore, this restaurant specializes in offering exquisite Italian cuisine. They are actively seeking for a Service Crew to join their dedicated team in Singapore.The Responsibilities:Greet guests promptly in a warm and friendly mannerInforming the Supervisor / Manager on customer...
-
Finance Accounting Executive
Found in: beBee jobs SG - 5 days ago
Singapore RGF HR Agent Recruitment Full timeOur Client:Our client specializes in real estate services encompassing the planning, design, and management of construction and civil engineering ventures. Moreover, they offer expertise in building renovation, urban and regional development, consulting, and interior design. They are actively seeking an Finance Accounting Executive to join their team in...
-
Hotel Minibar Guest Service Agent
3 days ago
Singapore Marina Bay Sands Pte. Ltd. Full timeJOB SCOPESummary of Job ResponsibilitiesAs a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are fully stocked for daily operations and work cohesively to support operations with ad-hoc service requests.Job ResponsibilitiesResponsible for the...
-
Guest Service Agent for Hostel
3 days ago
Singapore Talentorbit Pte. Ltd. Full time⭐???? Client is a small & trendy hostel inn looking for new Guest Service Agent ????⭐.Locations:Bendemeer & Outram Park⏰ Working Hours:8am to 5pm2pm to 11pm11pm to 8am (only sometimes)Challenges:. Go through arrive reports and ensure room & bed prepared before guest arrives. Issue keys to room and locker. Collect keys from guests during their...