Assistant Manager, Customer Service

1 month ago


Singapore adidas Full time

Purpose & Overall Relevance for the Organization:

This diverse role will be responsible for a variety of commercial services primarily managing the allocated cross-border SEA customer portfolio from order to cash cycle with excellent sales and operational planning. The developmental goal would be for this candidate to succeed into a KAM within the team, therefore the successful candidate should have a sales focus and a desire to build a career within the Sales function.

 

Key Responsibilities:

Go To Market (GTM) Process

  • To be involved in sell-in process ensuring smooth and timely execution, both internally and externally.
  • Sell-In process includes customers’ order placement, buy review, final order consolidation report submission to SEA demand planning & purchasing team.
  • To co-lead and coordinate purchase order / open demand cancellations.

 

Order Book Management

  • To manage Order Book Management process, including accurate order entry, alignment with country CS team on order allocation, order book cleansing & re-dating.
  • To ensure proper administration, documentation, and financial reconciliation of the customer base and product information.
  • Order Book clean up and maintenance, constant communication to WHS GKA (monitor the article drops, shipment tracking, launch dates, inbound status, RRP changes etc.) and ensure pre-orders have been picked up.
  • To follow-up with country CS team on order cancellation next steps and explore sales opportunities / buffer stock from countries.
  • To collect and process in-season orders from the accounts and maintain the orders into the order book process.
  • To update sales report on a weekly basis to the sales team accordingly.

 

 

Partnership with GKA & Country Team

  • Build constructive relationship and deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.

 

Partnership with Supply Chain

  • To work closely with Operations / Purchasing teams on the inbound status and ordering window checks.

 

Key Relationships:

  • Customers
  • Sales channel – Wholesale
  • Customer Service teams in SEA countries
  • Brands
  • Finance
  • Operations/Supply Chain

 

Knowledge, Skills and Abilities:

  • Strategic thinking and ability to work with cross function team to drive the initiatives
  • Good organizational skills, influencing skill, interpersonal and communication skills, and self-confident in interacting with all levels within and outside the organization
  • Process-oriented mindset and in-depth understanding of complex correlations
  • High analytical skills for strategy development, business planning
  • A high level of problem-solving ability
  • Advanced working knowledge of MS Office, and SAP/CRM system
  • Excellent oral and written communication skills

 

Requisite Education and Experience / Minimum Qualifications:

  • Degree in Business Administration or related field
  • Minimum 3 years work experience in the similar field, preferable experience in the sport or clothing industry


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