
Human Resources Team Lead
2 weeks ago
Job Description:
- Oversee a team of officers in HR Business Process Outsourcing which includes end-to-end recruitment, scholarship, and internship management, leave and benefits administration, training administration, events management, as well as, data entry, reporting and analytics.
- Ensure the smooth running of operations in accordance to prescribed policy, standing operating procedures and customers’ expectations.
- Verify and/or approve the deliverables of the team in accordance with standard operating procedures.
- Coach and provide on-the-job-training to the team.
- Work closely with HR Manager/Director to oversee the staff training and development, performance review and staff welfare of the team.
- Responsible for meeting KPIs
- Engage with stakeholders and attend meetings/discussions with customers on working level.
- Address customer issues promptly.
- Identify areas of improvement and propose corrective actions to Branch Head/Director.
- Adhere to high ethical standards and comply with all regulations/applicable laws.
Requirements
- Degree/Diploma in Human Resources, or relevant discipline.
- At least 4 years of experience in HR or related field including supervisory experience.
- Experience in shared services is an added advantage.
- Past working experience in government ministries and statutory boards is preferred
- Experience using Workday is an advantage.
- Tech-savvy with good proficiency in Microsoft Office.
- Strong aptitude to learn and pick up new skills, highly adaptable.
- High level of initiative and mindset of continuous improvement
- Meticulous, detail-oriented, and organised.
- Independent, resourceful, team player, results driven, and customer focused.
- Good interpersonal and communication skills
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