Senior Customer Service Manager

1 day ago


Singapur, Singapore KOERBER SUPPLY CHAIN SG PTE. LTD. Full time

Duties & Key Responsibilities Develop annual team strategy and goals aligned with overall HQ CS strategy. Build and lead CS team. Identify, pursue and manage customer service' sales opportunities and rebuild projects to drive revenue growth with new and existing customers, including mid size systems. Identify customer's challenges and requirements for opportunities to provide tailored solutions for system improvement to meet their needs. Establish and maintain close relationships with new and existing customers through the entire sales cycle, from pre-sales to post-sales. Prepare sales proposal for upgrades and retrofits, review service agreement to negotiate with with customers, ensuring mutually beneficial terms. Act as a key bridge between customers and the technical team, ensuring seamless communication and prompt resolution of issues and concerns. Build and maintain strong, friendly connections with customers, ensuring long-term trust and collaboration. Align, review and execute company's sales strategy. Prepare and maintain accurate and up-to-date records of sales transactions, contracts, and customer interactions. Ensure all sales activities are conducted in compliance with company policies and industry regulations. Goals Achieve sales growth targets for services and rebuild projects. Grow revenue from existing and new customers. Build strong customer relationships and ensure satisfaction. Identify and pursue new business opportunities. Knowledge, Skills and Abilities 3 ~ 5 years in customer service and support management. Proven track record of success in service sales. Strong in communication, negotiation and analytical thinking skills. Effective and confident presentation skills. Willingness to travel for client visits and overseas when required. Dynamic and results-oriented.



  • Singapur, Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System - Online, etc). To know the use of manual receipts / the rates, in the event of a computer...


  • Singapur, Singapore Civil Service College Full time

    Researcher/Senior Researcher, Service and Operations Management (IPAM) The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and partner with government ministries and agencies to develop people for a first‑class public...


  • Singapur, Singapore Tate & Lyle Full time

    Overview Senior Customer Service & Logistics Manager, APAC, part of the APAC Global Operations Team. You partner with the APAC commercial and leadership teams and are accountable for the overall performance and excellence of frontline customer services, ensuring excellent day-to-day operations and service standards. About You We’re recruiting a Senior...


  • Singapur, Singapore ADABA PTE. LTD. Full time

    Job Title: Customer Service ManagerLocation: Singapore Industry: Medical Devices TechnologyReporting to: Senior Manager, Customer ServiceJob Overview We are seeking a highly motivated and experienced Customer Service Manager to oversee our end-to-end order fulfilment and billing process for the Asia-Pacific region. As the key point of contact for order...


  • Singapur, Singapore INNEOVA AUTOMOTIVE PTE. LTD. Full time

    The Customer Service Officer is responsible for learning the sales skill-set and the products, assisting the outlet operations and performing the tasks assigned by senior and manager.Job Description: 1. Learn the in-house products knowledge.2. Assist the senior and manager to receive and collect goods.3. Update goods received into the system4. Deliver goods...


  • Singapur, Singapore PGS LOGISTICS (S) PTE. LTD. Full time

    • Ensure efficient and smooth operation of airfreight / Ocean & Trucking shipments.• Ensure fast clearance from terminal working closely with Clearance Vendor.• Ensure accurate and correct permits are declared for all shipment.• Ensure smooth and timely coordination of shipments.• Ensure Customers/ Overseas Partners are timely updated on shipment...


  • Singapur, Singapore SINGAPORE PIPING ENGINEERING PTE. LTD. Full time

    About the Role We are seeking a proactive and experienced Customer Service Manager to lead our customer support team and ensure exceptional service delivery across all channels. You will be responsible for managing daily operations, driving service excellence, coaching the team, and resolving escalated issues while continuously improving processes to enhance...


  • Singapur, Singapore SGO TAS PTE. LTD. Full time

    Duties & Responsibilities Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Educates the salon customers based on their real needs during their visit to the shop Provides professional...


  • Singapur, Singapore INITIA MANAGEMENT PTE. LTD. Full time

    DUTIES & RESPONSIBILITIES: Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Educates the salon customers based on their real needs during their visit to the shop Provides professional...


  • Singapur, Singapore REWARD LAUNDRY Full time

    Customer Service Manager Location: Near City Hall / Esplanade MRTCompany: Reward LaundryAbout Reward Laundry Reward Laundry is Singapore's premier laundry and dry-cleaning service provider with over a decade of excellence. We take pride in delivering professional garment care, exceptional customer service, and unbeatable value to our clients. Our success is...