Customer Service Manager

1 day ago


Singapur, Singapore SINGAPORE PIPING ENGINEERING PTE. LTD. Full time

About the Role We are seeking a proactive and experienced Customer Service Manager to lead our customer support team and ensure exceptional service delivery across all channels. You will be responsible for managing daily operations, driving service excellence, coaching the team, and resolving escalated issues while continuously improving processes to enhance customer experience.Key Responsibilities Lead, train, and motivate the customer service team to meet KPIs and service standards Oversee day-to-day operations and ensure timely resolution of customer inquiries across phone, email, chat, and social media Monitor and report on team performance, customer satisfaction (CSAT/NPS), and service metrics Handle complex customer issues and escalations professionally Improve workflows, processes, and use of CRM systems to increase efficiency Collaborate with internal teams (sales, product, operations) to align on customer needs and feedback Requirements Customer service experience, ideally in retail, fashion, tech, or hospitality Strong communication skills in English and a second language (third language is a plus) Confident across phone, video, email, and live chat Customer-focused with high energy and a positive attitude Solid problem-solving and negotiation skills Results-driven and well-organized, able to multitask Familiar with Microsoft Office and CRM tools (e.g., Salesforce) Willing to work flexible hours, including nights, weekends, and public holidays



  • Singapur, Singapore SGO TAS PTE. LTD. Full time

    Duties & Responsibilities Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Educates the salon customers based on their real needs during their visit to the shop Provides professional...


  • Singapur, Singapore INITIA MANAGEMENT PTE. LTD. Full time

    DUTIES & RESPONSIBILITIES: Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Educates the salon customers based on their real needs during their visit to the shop Provides professional...


  • Singapur, Singapore KAFFE GLOBAL PTE. LTD. Full time

    Responsibilities: To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support, encouraging customers to come back To satisfactorily respond to customers' demands and queries with excellence. To gather and retain customer information Communicate and coordinate with the team and management to...


  • Singapur, Singapore TASTY RICE PTE. LTD. Full time

    Roles & Responsibilities Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Educates the salon customers based on their real needs during their visit to the shop Provides professional...

  • CUSTOMER SERVICE

    1 day ago


    Singapur, Singapore PROTECH ALLIANCE LLP Full time

    Job Highlight Basic Salary + Commission + Variable Performance Bonus 5 days work week Medical Benefits Staff Purchase Discounts Responsibilities: Attend to customer request and enquiries on Computer Components / Repair Service / PC Customisation Recommend the ideal Computer Components to customer according to their individual preference through knowledge...


  • Singapur, Singapore Momos Customer Engagement Full time

    Overview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. At Momos, our core...

  • Assistant Director

    3 weeks ago


    Singapur, Singapore Moody's Investors Service Full time

    At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world...

  • CUSTOMER SERVICE

    1 day ago


    Singapur, Singapore PREMPLAS TECHNOLOGIES PTE. LTD. Full time

    Providing introductory information to prospective and new customers Ensuring that consumers are satisfied with products or services by handling complaints and inquiries Following up with clients or customers by phone or email to check that they're still satisfied with their purchases Letting patrons know about additional products or services that might...

  • Legal Service Officer

    2 weeks ago


    Singapur, Singapore Singapore Legal Service Full time

    What the role is The Legal Service is conducting a targeted recruitment exercise for candidates interested in a career as a Legal Service Officer and appointment as Head of Knowledge Management at the Attorney-General's Chambers. The Attorney-General’s Chambers("AGC") is committed to enhancing the rule of law and maintaining the integrity of Singapore’s...


  • Singapur, Singapore GAIAX INTERNATIONAL PTE. LTD. Full time

    Introduction:As a Customer Service Representative in a campus environment, you will be the primary point of contact for prospective customers. Your responsibilities will include educating customers about course offerings, addressing inquiries, and assisting in the sales process. You will work closely with the Centre Manager to ensure a seamless registration...