Executive, Agency Business Support

3 days ago

Singapur, Singapore Income Insurance Limited Full time

Responsibilities

  • Consumer promotion:
    • Main lead on Consumer Promotion (CP) appeal process, which includes:
      • Launch/ announcement of appeal process
      • Raising the appeal manually and the system appeal
    • Handling enquiries and re-issuance requests related to the appeal
      • Change of payment mode for CP (Cheque/ bank transfer/ next of kin account/ voucher type)
      • Any other exception handling
  • Contest Report tracking and monitoring:
    • To assist in the preparation of the contest proposal paper, which includes:
      • Assist the manager to review, revise, and finalise contest mechanics via engagement in discussion with the Agency Team
      • Vetting and Clearance of T&C with legal and compliance
      • Info memo draft and upload of T&C to one portal
      • Refresh of contest paper
      • Closing report for contest
    • Generating a contest and production report, which includes:
      • Create clear, concise, and visually appealing reports using MS Excel and/or other available system reporting platforms, and circulate them to the intended recipients.
      • Projection of qualifiers and costing related to the contest.
      • Tracking the success rate of the contest.
    • Handling of enquiries and appeals related to the contest, and ensuring proper documentation is done.
    • Payment/Purchase administration – Cash & Non-cash rewards
      • To provide a list of qualifiers for the incentive trip to the events team for the next course of action e.g., Incentive Trip
      • To process the payment upload for both cash and non-cash
      • To put up a procurement for the purchase of vouchers and gifts for the contest
      • To process ISC GTL coverage
  • Weightage 10%
    • To ensure SOPs are reviewed and updated regularly. (New/ enhanced)
    • Create EDM for the contest when needed
    • Helping out at Agency events
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