Customer Happiness Officer

2 weeks ago

Singapore Headphone Zone Full time
Customer Happiness Officer (Customer Service & After-Sales Specialist)
  • As a customer happiness officer at Headphone Zone, you will have the opportunity to be the voice of the company to our customers. Your role is crucial in guiding, supporting, and problem-solving for our customers with patience, grace, and a genuine desire to assist. Whether it's addressing product inquiries, resolving after-sales issues, or managing warranty requests, you will take pride in ensuring that every interaction results in a positive experience for our customers. Collaboration with the operations and headphone gurus teams is essential to ensure that customers feel valued and supported even after their purchase.Your responsibilities will include being the primary point of contact for customer support queries both before and after sales. You will handle inquiries through various channels such as email, phone, and chat, while also managing after-sales processes including warranty requests, returns, and replacements. Working closely with the operations team is key to guaranteeing timely and accurate order fulfillment. It is important to maintain clear, empathetic, and professional communication at all times, while also keeping detailed records of customer interactions using support tools such as Freshdesk, Slack, and Google Workspace. Constantly seeking ways to enhance the customer service experience and occasionally assisting in hosting customers at our Experience Studio in Mumbai are also part of your responsibilities.At Headphone Zone, we value individuals who are committed to doing excellent work the right way. We encourage a culture of curiosity, ownership, and continuous improvement. What matters to us are your mindset, learning attitude, and contributions rather than titles or hierarchies. If you are passionate about your craft, take ownership of your growth, and thrive in a dynamic, fast-paced, and slightly chaotic environment, you will find a perfect fit here. Our ultimate goal is to help people rediscover music, and all our actions stem from this purpose.Joining Headphone Zone means being part of a dedicated team that takes pride in its unique approach to work. We prioritize craftsmanship, community, and curiosity, focusing on serving rather than just selling. Here, you will have the autonomy to take ownership of your tasks, continuously learn, and contribute to a team that values quality over quantity. If you believe in treating customers with respect and kindness, are passionate about enriching people's music experiences, and thrive in a culture built on trust and hard work, you will thrive in our environment.Headphone Zone is not just a company; it is a community of passionate music enthusiasts, audiophiles, creative thinkers, entrepreneurs, risk-takers, and innovators. While we have been in existence since 2011 and have grown over the years, our culture remains akin to that of a startup agile, collaborative, and driven by innovation. Our work environment emphasizes both fun and learning, alongside hard work and excellence in the fast-evolving e-commerce landscape.,

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