Customer Service Officer

2 weeks ago

Singapore Origin Sleep Full time $4,000 - $6,000 per year

We depend on you in providing the best service to customers, so this is a very important role We need a motivated individual who can work independently and as a team. The Customer Happiness Officer will manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have relevant experience will be an advantage.
**Responsibilities**
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Communicating with customers through various channels.
- Take the extra mile to engage customers
**Qualifications**
- Proven customer support experience or experience as a Customer Service Officer
- Strong phone contact handling skills and active listener
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, prioritise, and manage time effectively
- Ability to stay calm when customers are stressed or upset
- No. min qualification required. We value a positive learning attitude and experience.
- Prior sales experience will be an added advantage
- Min. 1 year experience preferred
- Fast learner
- Bright individuals
**Working Location**:36 Kaki Bukit Pl, #01-01 Entrance across Enterprise One carpark gantry, Singapore 416214
**Working Hours**:Monday to Sunday 10am to 6pm (5.5 or 6 days work week)

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