Technical Services Manager

3 days ago


Singapur, Singapore Barrington James Full time
Technical Services Manager (Medical Device)

I am currently looking for a Technical Service Manager for one of my Global Medical Devices MNC client. This is an exciting opportunity to join one of the world's largest Medical Devices companies focusing on blood technology. This is a regional position with overseas travel of 10-20%.

Title: Technical Service Manager (Medical Device)

Type: Full Time

Responsibilities
  • Plan, direct, prioritize, manage and monitor technical service activities so the organization provide service on-time, within budget, according to customer requirements, and ensuring the function provides service following contract agreements.
  • Prioritize tasks and assign team members to ensure that the team´s resources are used effectively and that customer service agreements are fulfilled.
  • Develop, evaluate, and review technical service procedures and standards, and update them as needed.
  • Monitor the cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards.
  • Plan, prioritize, and implement service activities to fulfill maintenance contracts and service-level agreements.
  • Estimate the cost, time, and resources required for installations, upgrades, and other technical services.
  • Select, lead, direct, evaluate, and develop a team of service engineers to ensure that installations are completed on-time, within budget, and according to customer requirements.
  • Update technical and engineers’ technical knowledge and ensures all engineers are properly trained to provide support to customers in all company technologies.
  • Manages and provides leadership for the functional group’s development, direction
  • Monitors metrics and works with other functions within the company to support effective development, commercialization, and development improvements for all company products.
  • Understands customer operational issues and works to resolve problems with product, procedures, and policies, driving change where necessary to resolve these issues.
  • Ensures compliance with regional requirements, and other global regulations for the company’s operational product support and training programs. Drives changes to procedures when necessary to maintain compliance.
Qualifications
  • Degree or above in Mechanical or Electric Engineering
  • Minimum 4-8 years of experience in related field with proven success managing teams across multiple countries and cultures
  • Experience with program management and process improvement
  • Experience in developing and implementing practices for training and supporting field operations
  • Solid hands-on work experience in the field support and service
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering and Customer Service
Industries
  • Medical Equipment Manufacturing
#J-18808-Ljbffr

  • Singapur, Singapore BEN LINE INTEGRATED LOGISTICS (SINGAPORE) PTE. LTD. Full time

    The purpose of this role is to be responsible for managing IL Technical Services processes on site such as vessel maintenance, repair, mob/de-mob, hot work, etc. This requires going onboard to speak with vessel Superintendent, Master, crew to understand their requirements and provide a solution. The Technical Services Manager is to use IL Approved Vendor...

  • Technical Officer

    3 days ago


    Singapur, Singapore Institute of Technical Education Full time

    Overview Join to apply for the Technical Officer - School of Engineering (ITE College West) role at Institute of Technical Education . What the role is As a support staff, your role is to support policies and schemes in specific functional areas. What you will be working on You will be responsible for assisting the Lecturers in the conduct of practical...


  • Singapur, Singapore NexusHire Solutions Full time

    Join to apply for the Regional Technical Service Manager role at NexusHire Solutions 2 days ago Be among the first 25 applicants Join to apply for the Regional Technical Service Manager role at NexusHire Solutions Get AI-powered advice on this job and more exclusive features. Position SummaryThis is a key opportunity for an experienced service operations...


  • Singapur, Singapore Quanta Consultancy Services Ltd Full time

    Project Technical Manager - Singapore - Permanent Contract How would you like the opportunity to work with in one of the largest biopharmaceutical projects in the country? If yes, then this is the assignment for you!Our client is currently seeking the skills ofProject Technical Manager to join their team. Our client develops and delivers life changing...


  • Singapur, Singapore Amazon Web Services (AWS) Full time

    Technical Account Manager, Enterprise Support Join to apply for the Technical Account Manager, Enterprise Support role at Amazon Web Services (AWS) Technical Account Manager, Enterprise Support 2 days ago Be among the first 25 applicants Join to apply for the Technical Account Manager, Enterprise Support role at Amazon Web Services (AWS) Get AI-powered...


  • Singapur, Singapore COMFORT TRANSPORTATION PTE LTD Full time

    Job Responsibilities Ensure the fleet is properly maintained, problem free and maximum availability to ply the road for fares. Ensure good customer experience when our drivers visit the workshop for preventive and corrective maintenance. Troubleshoot and resolve vehicle and other equipment related issues for our drivers. Monitor and ensure the workshop...

  • Technical Manager

    4 days ago


    Singapur, Singapore Quess Selection & Services Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Quess Selection & Services Corporate Recruiter | Specialized in Recruiting Mid to Senior Corporation Function Professionals in Markets across APAC | Customer Centricity |… Our client, a leading multinational...


  • Singapur, Singapore ZOLL MEDICAL SINGAPORE PTE. LTD. Full time

    About the Role We are seeking an experienced and driven Technical Services Manager to lead and oversee our Technical Services operations in Singapore and Malaysia. This leadership role is responsible for ensuring operational efficiency, profitability, and exceptional service delivery across both markets. Key Responsibilities Oversee daily operations and...


  • Singapur, Singapore Argyll Scott Singapore Full time

    About the Role We are looking for a Regional Services Manager to lead and support a group of service and support engineers across the APAC region. The role focuses on delivering technical service excellence, supporting press-trials , providing troubleshooting expertise , and partnering with the regional sales team to ensure successful outcomes for...


  • Singapur, Singapore Aman Full time

    Overview Technical Services Manager - Asia role at Aman. Based in Singapore and reporting to the Director of Design & Technical Services, Asia, this role supports the implementation of Aman’s brand vision and design standards by coordinating design processes, managing consultant teams, and delivering refined, contextually sensitive architectural and...