Technical Services Manager

The purpose of this role is to be responsible for managing IL Technical Services processes on site such as vessel maintenance, repair, mob/de-mob, hot work, etc. This requires going onboard to speak with vessel Superintendent, Master, crew to understand their requirements and provide a solution.

The Technical Services Manager is to use IL Approved Vendor List to network with vendors, 3rd party suppliers, manpower (such as welders, surveyors) for contracting and/or hiring as services required for operation / technical services.

This role requires a keen understanding of technical services, procurement, equipment rental requirements for offshore vessel / companies. The Technical Services Manager must have the ability to create attractive & compelling technical proposals that meet the needs of potential customers.

Technical Services:

• Supervising and overseeing the completion and all phases of technical / engineering projects.
• Conduct thorough analysis of technical / engineering documentation required for technical services and ensuring comprehensive responses.
• Undertake research on and evaluate existing and new suppliers, service providers, local and foreign contracting professionals as well as in-house team.
• Ensure that a professional and consistent approach is taken in relation to all approved vendors, 3rd party providers, hired specialists, etc. relationships.
• Ensure that Technical Services process in accordance with company policies, procedure, and standards.
• RHSEQ control of all operations. Scheduling and performing quality control checks.
• Preparing and presenting daily progress & engineering reports and all other required documentation.
• Ensure that all required safety precautions and permits are in place during operation for all involved parties.
• Conducting staff meetings and training sessions.
• Ensuring that the projects are completed on time and within budget.

Personnel & 3rdParty Service Providers Negotiation:

• Manage risks by working closely with legal and contract management personnel within the company to negotiate favourable terms and conditions in personnel, freelancers, 3rd party service providers contracts.
• Take part of awareness and competency process of third-party service provider / vender & manpower.
• Negotiate & improve prices, and terms of business with suppliers, local specialists, and review opportunities to make cooperation the best practice tools and methods.
• Take part in interviewing and recruiting process.
• Assess & evaluate 3rd party service providers and suppliers and undertake performance review, audit together with shareholders and HSEQ specialist in accordance with BLIL.
• Analyzing and resolving any disputes amongst the team members.

Proposal Development:

• Analyzing and calculating the material and labor costs for various projects with the Senior Technical Services Manager.
• Generate compelling proposals approved by Management which include a technical & commercial offer, that clearly articulates the company's value proposition and address customer’s needs.
• Ensure all proposals are competitive, compliant with customer’s requirements and industry standards.
• Collaborate with subject matter experts when required to incorporate technical details into proposals.

Customers Relationship Management:

• During operation and when required, build, and maintain strong relationships with existing and potential customers.
• Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement.
• Engage with customers to understand their needs and preferences, tailoring proposals accordingly.
• Participate in customers presentations and negotiations as needed.

Market Analysis:

• Conduct regular market analyses to identify new opportunities and potential risks.
• Monitor market trends, competitor strategies and market suppliers, service providers & specialists.
• Explore alternate sources for goods and materials.

Performance Metrics:

• Establish and track key performance indicators of technical services.
• Provide regular reports and analysis to senior management on the performance.
• Provide suggestions to management on various areas in the business, not limited to technical services, renting equipment, investing in assets such as genset, fenders, forklift, warehouse & yard.

• Degree level in a marine or relevant engineering field
• Served as a Technical Services Manager, Chief Engineer or a 2nd Engineer in the Marine or Oilfield Industries or have Shipyard experience as an Engineer attending to New builds, conversion, installation, etc. Complete knowledge of various engineering principles and techniques.
• Be able to communicate and contract with local professionals and specialists, 3rd Party providers, vendors, suppliers & freelancers.
• Good time management and organizational skills.
• Be able to plan and organize tasks & personal.
• Be able to focus on details for a long period of time.
• Assigning long & short-term project goals.
• Strong on Microsoft Office.
• Able to read AutoCad drawings
• A sound understanding of marine engineering principles & techniques.
• Have a supportive personality along with a positive attitude.
• Ability to handle stressful situations.
• Be able to work independently.
• Be proactive and willing to learn.