Head, Treasury Markets COO

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Overview

The Treasury Markets COO is the custodian of the Treasury Markets franchise and runs its engine room, ensuring that over 120+ traders across 40 markets are fully enabled to run the business safely, efficiently, and effectively. The role spans three core mandates:

• Business Enablement: Providing end-to-end support to the trading business across systems, processes, controls, operational risk, conduct, compliance, audit, product enablement, and booking models. The COO team acts as the engine room that keeps day-to-day Treasury Markets operations running seamlessly.
• Transformation & Change: Driving global change and transformation through a dedicated team that manages system upgrades, process re-design, and large-scale project delivery.
• Treasury Connectivity & Strategy Alignment: As a member of the wider Treasury COO management team, the TM COO plays a pivotal role in connecting the dots across Capital, Liquidity, FTP, IRRBB, and RRP. This ensures that Treasury Markets is fully aligned with the broader Treasury strategy, and that insights from TM are brought into enterprise-level decision making (and vice-versa).

Responsibilities

• Strategic
  • Strategic Objectives – Working with the COO, Treasury and TMMT, defining the strategic objectives of the Treasury Markets function and align them with the overall goals and vision of Treasury. Identifying key business drivers, regulatory requirements, and the demands from a changing technology landscape (Aspire, Analytics, FM tech etc.) to help shape the business operating model.
  • Process Optimisation – Conduct a comprehensive review of existing processes and workflows within the Treasury Markets function to identify areas for optimisation and improvement. This involves mapping out end-to-end processes, analysing efficiency, identifying bottlenecks, and streamlining workflows where necessary.
  • Technology Integration – Drive the delivery of the Treasury Markets Change book of work, steer the overall TM architecture strategy in partnership with FM, assess the technology infrastructure and systems supporting Treasury Markets desks (LM and IM) and Operations (FMO, treasury Services). Identify opportunities for integration, automation, and digitisation.
• Conduct, Operational Risk and Controls
  • Oversee risk identification, assessment, and mitigation strategies within Treasury Markets function and supporting teams – FM Operations, Treasury Services etc. ensuring compliance with regulatory requirements and internal policies.
  • Own and manage the Annual RCSA - Risk Control and Self-Assessment review for the TM process universe. Provide a consolidated view of identified risks, controls design, operating effectiveness, and residual risks. Ensure the RCSA is reviewed and approved by the Global Head of Treasury Markets.
• New Product and Product Enhancement Governance
  • Implement and enhance operational processes and procedures to streamline workflows, minimise risk, and optimise resource utilisation within the Treasury Markets and its support functions, e.g. in FMO (FM COO) and Treasury Services (Transaction Banking).
  • Ensure understanding and compliance with risk management requirements.
  • Drive a culture of controls evidence and challenge, ensuring clear processes and mitigate external risk through control, education, and remediation mechanisms.
  • Own understanding and compliance with Balance Sheet Forecasting governance processes.
  • Support seamless execution of new TM business initiatives and product roll-out (e.g. covered bonds).
  • Demonstrate awareness of Group policies, regulatory frameworks, and expectations.
  • Assess and drive TM’s booking model integrity and straight through processing standards.
• Treasury Markets Technology, Change & Innovation
  • Drive the adoption of innovative technologies and digital solutions (both at group and country level) to enhance operational capabilities, improve user experience, and drive competitive advantage in liquidity and risk management for TM, globally.
  • Responsible for acting as a transformation advocate across a wide range of senior and practitioner colleagues, acting as the catalyst of culture, process, and technology change.
  • Work closely with FMO COO, Change and Tech teams to ensure TM requirements are incorporated and prioritised in the FM BoW. Establish a close working relationship and be an effective partner to the FM COO, change and tech teams.
  • Accountable for providing technology and change teams with clear prioritisation and requirements for all TM initiatives. Lead the adoption of the Build & Maintain (B&M) model using Microsoft Azure Development Ops (ADO) for programme management and change release into production.
  • Chair the Treasury Markets Refinement forum and ensure tracking and presentation of clear information relating to TM projects, investment, benefits, risks, dependencies, and mitigating actions.
  • Join the GCFO QPR as a participating member to ensure TM is covered in all aspects.
• People, Cost and Strategic Planning, including Fit for Growth
  • People – Lead and develop a high-performing team, providing guidance, mentorship, and opportunities for professional growth and development within the Treasury Markets COO function.
  • Strategic Planning - Collaborate with the COO, Treasury and TMMT to develop and execute strategic plans and initiatives aligned with the overall Treasury, GCFO and Business objectives and growth targets of the bank.
  • Fit for Growth – Ensure formal engagement and alignment with the bank’s Fit for Growth programme. Work internally with Treasury’s FFG workstream and identify efficiencies across TM while taking advantage of growth opportunities that exist across the Treasury function.
• Data and Analytics Strategy
  • Work with Treasury Modelling & Platforms, Treasury Product Control, GCFO Data Analytics Change team and the FM Data management team (under FM COO) to formulate a clear TM data analytics strategy (include dashboarding).
  • Specific focus on the Daily TM PnL report from the ICON system. This will need to be enhanced to include granular information and be fit for purpose to feed the TM PnL forecasting capabilities that will also have to be developed.
  • Ensure alignment with Project Genesis.
  • Gather clear requirements from TM and derive actionable insights from data sets that result in strategic recommendations to support key business initiatives.
  • Identify data gaps to support the overall analytical strategy. Partner with the Treasury COO data lead, GCFO data lead, or FM COO when applicable to establish a remediation path.
  • Partner with Treasury SMEs to drive TM data analytics, predictive tools, forecasts and risk management tools.
  • Establish an AI strategy to augment people’s capabilities to perform the work faster & better and make faster data-driven decisions.
• Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Key Stakeholders
  • Treasury Markets Management Team
  • Treasury Markets Desk Heads
  • Treasury CFO
  • Financial Markets COO
  • Financial Markets Operations
  • Financial Markets Technology & Change
  • Treasury Services (for IDL BAU Management)
  • Liquidity & Capital COO
  • Central FTP Management
  • Treasury Product Control
  • FTP Technology & Change
  • Risk Technology & Change (TRM)
  • Treasury Modelling, Platforms Analytics
  • Business & Country CFOs
  • Global Head of “Fit for Growth”
  • Key business colleagues including FRM, CPM
  • Other members of Group FP&A and Capital teams

Ideal Candidate

• 15+ years experience in Treasury, COO, Operations, Technology, change functions in top-tier banks / large corporations with 5+ years in a management role.
• Education: Degree in Accounting / Finance / Technology
• Deep understanding of TM related systems (Murex 3.1, S2BX, t-pace, PSFT, BTS, GPTM to name a few)
• Deep knowledge of Treasury Markets operating model and products, Treasury systems architecture and data flow, Intraday Liquidity Management principles and processes.
• Experience in prioritizing change delivery in Treasury and Balance Sheet aspects and advanced understanding of performance management; keen to build on Technology capabilities.
• Ability to understand, define and articulate business requirements in a clear, precise manner.
• Stakeholder management and communication skills covering both senior and operational level.

Role Specific Technical Competencies

• Working knowledge of FM Business
• Risk Management – Operational
• Facilitating effective coordination between business and functions
• Writing risk acceptance papers
• Change Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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