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Account Management Specialist, Digital PIN Content

4 weeks ago

Singapore Razer Inc. Full time
Account Management Specialist, Digital PIN Content

Join to apply for the Account Management Specialist, Digital PIN Content role at Razer Inc.

Account Management Specialist, Digital PIN Content

1 day ago - Be among the first 25 applicants

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work , offering you the opportunity to make an impact globally while working across a team located across 5 continents. Razer is also a great place to work, providing a unique, gamer-centric experience that promotes accelerated growth both personally and professionally.

Job Responsibilities

We are seeking a highly motivated and detail-oriented Account Management Specialist to join our Digital Content team. Reporting directly to the Account Manager, you will support the day-to-day operations and partner management activities related to digital PIN content distribution on the Razer Gold platform. Your role will ensure seamless coordination between internal teams and external suppliers, enabling smooth execution across B2B and B2C channels.

Key Responsibilities
  • Support the Account Manager in maintaining relationships with digital pin partners through communication, follow-ups, and data tracking.
  • Coordinate onboarding of new suppliers, including documentation, timelines, and stakeholder alignment.
  • Monitor stock availability, pricing, and service levels to ensure operational continuity and accuracy.
  • Assist in preparing reports on product performance, partner issues, pricing changes, and revenue trends.
  • Collaborate with Operations, Finance, Marketing, and Customer Support to resolve issues and execute campaigns or system updates.
  • Coordinate supplier reconciliation, billing, and credit notes, ensuring transaction accuracy.
  • Document processes and update internal knowledge bases for continuous improvement.
  • Stay informed of industry trends to identify product or partnership opportunities.
  • Assist in managing escalation queues related to PIN availability, redemption, or pricing issues.
Qualifications
  • Bachelor's degree in Business, Operations, or a related field.
  • 2-3 years of experience in account management, operations, or business support, preferably in digital content, payments, or e-commerce.
  • Experience in client servicing is an advantage.
  • Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
  • Effective communication and interpersonal skills, proactive and collaborative work style.
  • Proficiency with spreadsheets, dashboards, and data visualization tools like Power BI.
  • Self-starter with a willingness to learn and adapt quickly.
  • Knowledge of digital content, gaming, or digital gift card ecosystems is a plus.
Pre-Requisites

Are you game?

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Business Development and Sales
Industries
  • Computers and Electronics Manufacturing

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