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Client Engagement Manager
4 weeks ago
Responsibilities:
- Act as the primary liaison for institutional and VIP clients across both the TradeFi and Web3 sectors, ensuring that all client inquiries and requests are addressed promptly and professionally.
- Enhance and cultivate relationships with existing clients in the APAC and Middle East regions through regular communication, proactive outreach, and a deep understanding of their unique business needs and objectives.
- Collaborate with internal teams to tailor solutions that meet client requirements and deliver exceptional service.
- Support the Vice President in product development initiatives, including market research, product testing, and feedback gathering to drive continuous improvement.
- Assist in the daily operations of the department, coordinating cross-functional efforts to enhance efficiency and ensure the successful execution of strategic projects.
- Prepare and present reports on client interactions, market trends, and performance metrics to inform decision-making and strategy formulation.
- Assist in the daily operations of the department, coordinating cross-functional efforts to enhance efficiency and ensure the successful execution of strategic projects.
- Support the Vice President in product development initiatives, including market research, product testing, and feedback gathering to drive continuous improvement.
- Collaborate with internal teams to tailor solutions that meet client requirements and deliver exceptional service.
- Enhance and cultivate relationships with existing clients in the APAC and Middle East regions through regular communication, proactive outreach, and a deep understanding of their unique business needs and objectives.
Requirements:
- In-depth product knowledge gained from prior experience in cryptocurrency or banking sectors, with the ability to articulate complex concepts clearly to clients and stakeholders.
- Proven client management skills, including the capacity to establish and maintain robust relationships, conduct thorough client profiling, and implement personalized account management strategies.
- Proficiency in English, both written and verbal, with strong analytical and communication skills to engage effectively with clients at all levels.
- A solid educational background, preferably in business, finance, or a related field.
- A genuine passion for the cryptocurrency industry, demonstrated by ongoing engagement with industry developments, trends, and best practices; relevant industry experience is strongly preferred.
- Ability to work collaboratively in a fast-paced environment, demonstrating adaptability and a proactive approach to problem-solving.
- A genuine passion for the cryptocurrency industry, demonstrated by ongoing engagement with industry developments, trends, and best practices; relevant industry experience is strongly preferred.
- A solid educational background, preferably in business, finance, or a related field.
- Proficiency in English, both written and verbal, with strong analytical and communication skills to engage effectively with clients at all levels.
- Proven client management skills, including the capacity to establish and maintain robust relationships, conduct thorough client profiling, and implement personalized account management strategies.
