User Support

2 days ago

Singapur, Singapore Bloomberg Full time

Overview

Join to apply for the User Support - On-site Technical Support - Singapore role at Bloomberg .

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for information and tools to make critical investment decisions and stay connected across the financial community. To support our 26,000+ employees across more than 150 locations, we provide spaces and systems that enable collaboration with agility, productivity and support wherever teams are located.

Location: Singapore

Business Area: Sales and Client Service

Ref #:

Role Description

Bloomberg On-Site Support (BOS) teams provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. The team handles Bloomberg hardware (PCs, biometric devices, routers), software and networking infrastructure. We are a one-stop shop of on-site support and do not leave until the job is done.

What’s the role?

You operate as a Technical Support Associate when on-site and contribute to our customers with your technical expertise, working closely with Enterprise Technology teams. You deliver customer-focused service, understand and pre-empt needs, and provide on-the-ground value while spotting gaps and implementing changes. You remain the calm voice in a fast-paced environment, understand urgency, and are customer-service driven. Our customers, internal and external, rely on you daily. Our team is tight, and our culture is open and collaborative.

Responsibilities
  • Flexibly support internal and external customer technical needs to resolution
  • Troubleshoot technical issues (desktop, network connectivity, etc.) both onsite and remotely
  • Deliver an extraordinary level of customer service under pressure while focusing on solving the issue
  • Accurately detail fixing steps and resolutions using our proprietary ticketing system
Qualifications
  • 5+ years IT support experience at a large enterprise, with demonstrated experience in PC hardware/software and networking (Windows OS, LAN/WAN, TCP/IP, routers, etc.)
  • 5+ years of data center operations experience including mounting/dismantling devices (servers, network gear), structured cabling and patching
  • Experience coordinating technical projects or installations (office moves, equipment roll-outs, or upgrade deployments)
  • Excellent interpersonal and customer-facing skills
  • Strong written and verbal communication skills in English
  • Demonstrated continuous career growth within an organization
  • Bachelor\'s degree or degree-equivalent qualifications
  • Willingness to travel to customer sites to provide onsite support as needed
  • Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)
Nice to Have
  • Programming knowledge
  • Language proficiency in an ASEAN language
Why Bloomberg?

We’re individuals with diverse backgrounds who take on big challenges and create impact through our work. We value who you are and how we can help you grow to your fullest potential.

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