Relationship Manager

1 week ago

Singapur, Singapore dtcpay Full time

dtcpay, a licensed digital payment institution headquartered in Singapore, is seeking a driven, detail-oriented, and relationship-focused professional to join our Sales team. As a Relationship Manager , you will play a key role in supporting and nurturing dtcpay’s growing client base — particularly HNW/UHNW clients and key partners — through consistent, high-quality communication across digital channels. You will work closely with the Sales Lead to strengthen client relationships, ensure satisfaction, and drive engagement, acting as a vital link between our clients and internal teams to ensure operational excellence and long‑term retention. Responsibilities Serve as the primary point of contact for clients through phone, WhatsApp, email, and other communication channels , providing timely and accurate support. Manage client relationships with a farming approach , focusing on retention, satisfaction, and growth within assigned accounts. Develop and execute account plans that align dtcpay’s suite of payment and digital asset products (on/off‑ramp, stablecoin, card, and payment gateway solutions) with client needs. Support client servicing and troubleshooting, ensuring smooth coordination across internal teams such as Compliance, Product, and Operations. Monitor transaction flow and account performance to identify opportunities for optimization and client growth. Assist in client onboarding and KYC/AML processes, ensuring compliance and proper documentation. Maintain detailed communication logs and follow‑ups within CRM tools for transparency and reporting. Support reporting and pipeline tracking with regular updates to management on client performance and engagement metrics. Stay up to date with digital payment and blockchain trends to deliver value‑driven insights to clients. Requirements Bachelor’s degree in Business, Finance, Marketing, or a related field. Minimum 3 years of experience in relationship management, account servicing, or backend client support , ideally within fintech, payments, or financial services . Strong farming and support‑oriented mindset — excels at maintaining and deepening long‑term client relationships through consistent communication and service. Excellent verbal and written communication skills, with confidence in handling clients via phone, WhatsApp, and email . Good understanding of digital payments , blockchain , or virtual asset products preferred. Detail‑oriented and process‑driven, with the ability to coordinate across departments and follow through on client requests. Fluent in English and Mandarin (written and spoken) to liaise effectively with regional clients. Self‑motivated, reliable, and comfortable working independently in a fast‑paced environment. Bonus Points Experience managing crypto OTC , merchant payment , or wealth management clients. Familiarity with CRM systems and reporting dashboards. Passion for fintech, digital assets, and client success through technology. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Customer Service and General Business Industries Financial Services and Banking #J-18808-Ljbffr

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